Account Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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DoiT International

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2014

☁️ SaaS

SaaS • Cloud Services • Consulting

DoiT International est une société de services cloud qui propose des solutions complètes pour gérer et optimiser les infrastructures cloud sur plusieurs plateformes telles qu’AWS, Google Cloud et Microsoft Azure. Ses services incluent la gestion des coûts cloud (FinOps), l’intelligence des workloads, l’automatisation et le conseil. DoiT International aide les entreprises à optimiser leurs environnements cloud, à améliorer les performances et à renforcer la sécurité grâce à une combinaison de technologies avancées et d’un accompagnement d’experts.

Description

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Identify Cost Optimization opportunities within the Customer Cloud environment. • Work with Cloud Vendors Sales Rep on mutual customers.

🎯 Exigences

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role. • 3+ years experience at a technology company • Strong verbal/written communication skills. • Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships. • Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae. • A desire to grow within the organization and continuously broaden your skill sets. • A great sense of humor and enjoys having fun at work. • Bonus Points • Experience with AWS, GCP, or other major public clouds • Experience in the FinOps Ecosystem • Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications) • Additional languages

🏖️ Avantages

• Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program