Global Operational Account Management

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DP World

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10 000+ employés

Le commerce est le moteur de l'économie mondiale, créant des opportunités et améliorant la qualité de vie des personnes dans le monde entier. DP World existe pour améliorer le flux du commerce mondial, changeant ce qui est possible pour nos clients et les communautés que nous servons à l'échelle internationale.

Description

• Act as the single global operational authority for assigned Global Strategic Accounts • Ensure adherence to SLAs and operational KPIs across all regions and maintain consistent service standards aligned with global frameworks • Define and govern standardized operating models and execution standards across all regions and sites • Ensure global alignment of KPIs, SLAs, productivity metrics and service models • Implement global best practices and operational enhancements • Support automation and digitalization initiatives • Define financial guardrails for contract performance and margin protection • Establish monitoring mechanisms for low-margin contracts • Drive identification and execution of cost-efficiency initiatives • Drive structured root-cause analysis on performance gaps • Champion adoption of operational best practices • Sponsor and govern RFQs, renewals and Book of Business transformations • Provide strategic direction for WMS/TMS deployment and digital enablement • Serve as the primary global operational contact for the client • Participate in executive QBRs

🎯 Exigences

• 10+ years in logistics operations, with global or multi-region experience • Proven track record in managing strategic accounts and complex supply chains • Strong commercial and financial acumen, with experience managing margin, productivity and contract sustainability • Experience working with automation, WMS, TMS and digital logistics solutions • Strong governance, project management and change leadership capabilities • Executive presence with strong stakeholder management and influencing skills

🏖️ Avantages

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events