Telecommunication Engineer

🕒 il y a 4 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷🏻‍♀️ Ingénieur

👻 Score fantôme 37%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Dwelly

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2023

💼 Conseil

📦 Logistique

🏨 Hôtellerie

💰 Seed en 2024-05

Consulting • Logistics • Hospitality

Dwelly est une plateforme spécialisée dans les acquisitions et la planification de succession pour les agences de location indépendantes au Royaume-Uni. Elle propose des évaluations gratuites, des offres monétaires compétitives et des accords de sortie sur mesure tout en préservant l'image de marque des agences et la relation avec les clients. Dwelly mène un processus de diligence raisonnable transparent et collaboratif et utilise la technologie et l'IA pour moderniser les opérations après l'acquisition, permettant ainsi aux propriétaires de quitter l'entreprise de manière fluide et rentable.

Description

• Own the day-to-day performance and reliability of Dwelly’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA). • Support operations with providers such as Voximplant, Vonage, Twilio, and other vendors, including configuration, troubleshooting, platform administration, and technical escalations. • Monitor service health, delivery quality, blacklists, spam ratings, and overall channel effectiveness to ensure uninterrupted communication. • Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows, including voicemail, business hours schedules, transfers, call recordings, CLI logic, and other advanced workflows. • Support all telecommunication components integrated into the CRM, including log checking, troubleshooting, template management, and logic modifications. • Deliver integrations across communication systems using APIs, webhooks, WebSockets, and AI-powered solutions in collaboration with developers and technical partners. • Handle requests from Dwelly employees through the ticketing system regarding any communication channel, telephony issue, or softphone-related problem. • Collaborate with QA during incidents, acceptance testing, regression testing, or functional validation of telecommunication channels. • Investigate issues quickly, coordinate with vendors and contractors, and drive resolution during high-priority service disruptions. • Work closely with the integration team to assess the telecom stack of acquired agencies, analyse current call routing logic, and produce technical diagrams. • Support number porting processes, agency migrations, and transitions to Dwelly systems with minimal disruption. • Identify repetitive processes and improve them through automation, tooling, documentation, and AI-assisted workflows to support rapid company growth.

🎯 Exigences

• Strong communication skills and fluency in English. • Higher degree education. • Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations. • Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels. • Ability to work with APIs, logs, JSON, webhooks, and provider documentation. • Strong problem-solving skills – ability to approach challenges logically and propose practical solutions. • Experience with Twilio, Vonage, Voximplant, or similar providers. • UK number porting experience. • WABA operational knowledge. • Email deliverability / blacklist management expertise. • SQL and spreadsheet analysis skills. • Contact centre or high-volume communications environment experience.

🏖️ Avantages

• The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team • Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success