Customer Success Manager

il y a 15 jours

🌵 Arizona – Remote

Bien que cet emploi soit listé dans Arizona, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

🏄 California – Remote

Bien que cet emploi soit listé dans California, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

+18 plus d'états

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $108 000 - $147 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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EasyLlama - HR & Compliance Training For Modern Teams

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Compliance • Education • HR Tech

EasyLlama est la plateforme de conformité la plus simple à utiliser, conçue pour engager la main-d'œuvre quotidienne grâce à des solutions de formation efficaces. Elle offre une vaste bibliothèque de cours sur des sujets tels que la sécurité au travail, la prévention du harcèlement et la diversité, l'équité et l'inclusion. Avec des fonctionnalités permettant de suivre les progrès et de s'intégrer à divers systèmes de ressources humaines, EasyLlama vise à donner aux organisations les moyens de promouvoir une culture du travail plus sûre et respectueuse des normes.

11 - 50 employés

Fondée en 2018

📋 Conformité

📚 Éducation

👥 RH Tech

Description

• Lead and manage the daily operations of a Customer Success team of 5–6 CSMs, ensuring strong performance and engagement. • Coach and develop team members on Customer Success fundamentals, renewal mechanics, and account management best practices. • Oversee renewal and expansion opportunities, supporting CSMs in driving growth and minimizing churn. • Manage customer escalations with a calm, solutions-oriented approach, ensuring quick resolution and positive outcomes. • Maintain forecasting accuracy, providing visibility into renewal pipelines and potential risks. • Ensure process adoption across the team, reinforcing operational consistency and data hygiene within our CRM. • Partner cross-functionally with Sales, Product, and Marketing to drive alignment on customer needs and outcomes.

🎯 Exigences

• An experienced people manager with a track record of developing high-performing teams. • Skilled in renewal and expansion strategy, with a strong understanding of renewal mechanics and customer lifecycle management. • Passionate about coaching, giving actionable feedback, and celebrating wins. • Highly organized and disciplined when it comes to forecasting and CRM hygiene (HubSpot experience preferred). • Adept at refining early-stage processes and helping teams adapt to evolving Customer Success models. • Comfortable in fast-paced, high-volume environments, with experience supporting pooled or one-to-many customer motions. • Experienced in SaaS Customer Success, managing teams of similar size, and overseeing renewals and CRM-based forecasting.

🏖️ Avantages

• Flexible, fully remote environment • 4 Weeks PTO - Recharging is essential. We respect your time off and encourage it. • Competitive employer-sponsored health insurances • 401(k) + company matching • Professional development reimbursements • Quarterly remote work stipend