Enterprise Account Representative

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eLEND Solutions

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2003

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

eLEND Solutions est une plateforme FinTech SaaS neutre vis-à-vis des fournisseurs qui connecte les concessionnaires automobiles, les prêteurs et les partenaires pour permettre des scénarios de financement en temps réel, adaptés aux prêteurs au point de vente. La société propose des services de vérification de crédit et d'identité, des outils avancés de pré-découpage et de finance/découpage, et des intégrations avec les principaux CRM, systèmes d'inventaire et sites web pour rationaliser le commerce de détail connecté et améliorer les affaires finançables et les taux de clôture. eLEND met l'accent sur la sécurité des données et la conformité (certifié SOC 2) tout en offrant des API et des middleware configurables pour unifier les workflows de vente et de finance pour les concessionnaires et les partenaires prêteurs.

Description

• Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive • Provide timely, professional communication to brokers, loan officers, and processors • Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately • Support outbound broker engagement efforts using CRM tools and communication platforms • Accurately log all broker interactions, requests, and follow-ups within the CRM • Assist in distributing product updates, rate changes, and program information to brokers • Support the creation and delivery of marketing and informational materials • Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows • Maintain organized records and ensure strong attention to detail across all tasks • Prioritize daily responsibilities to meet team deadlines and support overall productivity • Participate in team meetings, providing updates and actively learning from senior team members • Build foundational knowledge of mortgage products, programs, and the wholesale channel • Support additional tasks and initiatives as assigned

🎯 Exigences

• Foundational experience in customer service, support, or relationship-focused roles • Strong interest in learning mortgage products, programs, and the wholesale lending environment • Clear and professional communication skills, both written and verbal • High level of organization with the ability to manage multiple tasks simultaneously • Comfort using CRM systems, email platforms, and standard business tools • Detail-oriented mindset with strong follow-through and accountability • Ability to work independently while also contributing to a team environment • Receptiveness to coaching, feedback, and continuous development • Positive attitude with a willingness to learn and take on new challenges

🏖️ Avantages

• Competitive compensation structure • Comprehensive health, dental, and vision coverage • 401(k) plan • Paid time off and company holidays • Career development and growth opportunities within eLEND