Telephony Tech Lead

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $120 000 / an

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

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Eltropy

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

☁️ SaaS

💸 Finance

💰 €25 000 000 Series A - Eltropy en 2021-06

AI • SaaS • Finance

Eltropy est

Description

• Design, configure, and deploy CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions tailored to credit union environments • Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems including SIP trunks, PBX, and IVR platforms • Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live support • Troubleshoot and resolve telephony infrastructure issues across SIP, VoIP, and cloud PBX environments • Document client telephony configurations, escalation paths, and network topology in internal systems • Collaborate with the product and engineering teams to identify and communicate client-reported issues, feature gaps, or integration improvements • Support QA testing of voice agent configurations, including DTMF routing, warm/cold transfer flows, and bilingual (English/Spanish) language persistence • Develop and maintain internal technical documentation, runbooks, and client-facing configuration guides • Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security posture relevant to financial institutions.

🎯 Exigences

• 4+ years of hands-on experience in telephony engineering, with a strong focus on CCaaS and UCaaS platforms • Demonstrated experience deploying and supporting telephony solutions specifically within credit unions or financial institutions • Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing • Experience with platforms such as Genesys, Five9, NICE CXone, Cisco Webex Calling, RingCentral, Twilio, or similar CCaaS/UCaaS providers • Working knowledge of network fundamentals: QoS, VLAN segmentation, firewall rules for voice traffic, and NAT traversal • Ability to read and interpret network diagrams and collaborate with client IT/network teams • Strong troubleshooting skills across voice quality issues, latency, jitter, and packet loss • Excellent written and verbal communication skills with the ability to translate technical requirements for non-technical stakeholders.

🏖️ Avantages

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options