Solutions Engineer, IoT

🕒 il y a 10 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

👻 Score fantôme 25%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Embrace Software Inc

Embrace Software Inc

201 - 500 employés

Fondée en 2021

💼 Conseil

💸 Finance

Consulting • Software • Finance

Embrace Software Inc. est une société d'investissement spécialisée dans l'acquisition et le développement d'entreprises de logiciels de classe mondiale à travers divers secteurs industriels. En mettant l'accent sur les logiciels critiques pour les missions, Embrace vise à ajouter de la valeur à son portefeuille d'entreprises, qui va des petites et moyennes entreprises aux entreprises du Fortune 500. La société soutient ses entreprises acquises en fournissant des ressources et une expertise opérationnelle pour favoriser la croissance et améliorer la satisfaction client.

Description

• Partner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers • Translate customer requirements into clear, documented technical solutions • Assess and document solution complexity to support accurate implementation estimates • Deliver product and platform demos tailored to customer use cases • Configure front-end platform settings and integrations • Work hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testing • Build and troubleshoot integrations using APIs, webhooks, and MQTT • Collaborate with the global, distributed engineering team to resolve technical issues and refine solutions • Manage and configure mobile devices during deployment • Own the handoff from delivery into steady-state support • Define and document scope of work for customer engagements • Train customer teams on technical concepts in plain language • Analyze deployment and usage data using Excel and SQL • Serve as the ongoing technical point of contact for assigned accounts

🎯 Exigences

• Hands-on experience with RFID, BLE, GPS, or other IoT hardware technologies • Front-end platform configuration • Working knowledge of APIs, webhooks, and MQTT-based integrations • Strong Excel skills and comfort with data analysis • Working knowledge of SQL • Experience with mobile device management (MDM) • Proven ability to translate customer conversations into technical requirements and documented solutions • Running customer demos and product/platform walkthroughs • Delivering training that makes technical concepts accessible to non-technical audiences • Comfortable owning the relationship across the full pre-sale-to-delivery arc, not just one stage • Highly organized, with the ability to manage multiple accounts and projects at once • Self-starter who takes ownership without needing close direction • Genuinely enjoys solving complex, ambiguous technical problems • Willing and able to travel up to 50% • Experience with Postman • Experience with Atlassian suite (Jira) • Experience with Salesforce • Experience with CAD or similar design/visualization tools • Experience with MSSQL • Comfort using AI tools (e.g., Claude) to support day-to-day work • 5-10 years of experience in a solutions engineering, sales engineering, or technical customer success role • Demonstrated experience owning technical relationships across pre-sales, implementation, and post-sales • Bachelor's degree in a technical field or equivalent practical experience

🏖️ Avantages

• Competitive base salary • Comprehensive benefits package (medical, dental, 401(k), etc.)

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