Manager, Mainframe Operations

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🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

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Ensono

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1001 - 5000 employés

Cloud Services • IT Services • Managed Services

Ensono est un conseiller technologique expert et un fournisseur de services gérés. En tant qu'allié infatigable, nous accélérons la transformation numérique de nos clients pour atteindre des résultats durables. Notre équipe dédiée aide les organisations à optimiser les systèmes actuels dans n'importe quel environnement hybride grâce à des services tels que le conseil, la modernisation des mainframes et des applications, la migration vers le cloud public, et le développement cloud-native. Avec des experts certifiés en AWS, Azure et Google Cloud, et reconnu comme partenaire de transformation du centre de données Microsoft de l'année, Ensono compte plus de 2 900 collaborateurs dans le monde et a son siège social dans la région de Chicago.

Description

• Responsible for managing Mainframe Operations shared/dedicated teams across various technologies like JCL, DB2, VSAM, MVS, Endeavor ISPF, TSO, CICS, Control-M, TWS/IWS, CA-7, etc., basic IBM utilities and other Mainframe Operations technologies as well some Distributed platform batch operations monitoring environments • Rethink assumptions behind how traditional services are built and think how to maintain, enhance and continuously improve Mainframe Operations services best suited for our Ensono Operations • Draw from technical and management expertise to mentor Associates, provide leadership on complex technical issues, and prioritize workloads • Influence technical strategy, help hire competent Mainframe Operations Associates, and perceive innovative new solutions for customers • Manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe Operations practice which includes automation, process documentation, production support, optimization & monitoring • Ensure that the client’ infrastructure and its services are up and running meeting predefined SLA • Provide technical inputs & guidance for any significant projects • Manage and lead a team of service-oriented professionals across multiple disciplines, including planning and allocating of resources, developing, coaching and mentoring employees and managing performance to deliver service outcomes and continuous improvements • Regularly review the attainment of service levels (SLAs) and drive the service owners/Managers and Team leads to deliver at the committed quality

🎯 Exigences

• 5+ years of related experience with a bachelor’s degree • Relevant work experience will be considered in place of a bachelor’s degree • 10+ years as a senior-level operator in an environment that runs large scale Mainframe Operations teams • Ability to support night shift by primarily working overnight hours • Strong leadership qualities coupled with strong technical background in managing various Mainframe Operations technologies • Demonstrated success leading Mainframe Operations support teams in a 24/7 mission critical environment • Excellent communication (verbal, written and technical translation) skills • Experience in maintaining IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s)

🏖️ Avantages

• Unlimited Paid Day Off (PDO) Plan • Two robust health plan options through Blue Cross Blue Shield • 401(k) with a generous company match • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts • Depending on location, ability to take advantage of fitness centers • Wellness program • Flexible work schedule