Service & Sales Coordinator

🕒 il y a 24 jours

🌵 Arizona – Distant

🌵 Arizona – Remote

💵 $55 000 - $65 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

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Envision Radiology

Site WebLinkedInTous les Emplois

1001 - 5000 employés

👥 B2C

🧘 Bien-être

B2C • Wellness

Envision Radiology est un réseau de centres de diagnostic médical ambulatoire qui propose des services d'IRM, scanner, échographie, radiographie, mammographie, TEP/TDM, médecine nucléaire et interventions guidées par imagerie à travers plusieurs sites aux États-Unis. L'entreprise met l'accent sur des soins attentionnés centrés sur le patient, des résultats rapides et précis délivrés par des radiologues certifiés, ainsi que sur des services pratiques tels que la prise de rendez-vous en ligne et le paiement des factures pour les patients et les médecins référents.

Description

• Coordinate and schedule service work orders across regions and field service engineers • Serve as the central point of contact for incoming service requests (phone/email) • Dispatch service requests appropriately based on geography, urgency, and skillset • Utilize Service Fusion to manage work order creation and tracking • Technician scheduling and routing • Service history and documentation management • Source, order, and track parts required for service jobs • Obtain and compare vendor quotes for parts and repairs • Coordinate with vendors, OEMs, and third-party service providers • Track job status and ensure timely updates to internal teams and customers • Assist in preparing service estimates, quotes, and service agreements • Support preventative maintenance scheduling and tracking • Monitor service KPIs (response time, completion time, uptime) • Assist with invoicing coordination and service documentation completion • Support the sales team with coordination of active opportunities and pipeline tracking • Maintain and update CRM with leads, contacts, and accounts • Coordinate roadshow coach scheduling, logistics, and routing • Assist in planning and execution of roadshow stops, demos, and customer visits • Help prepare proposals, quotes, and sales materials • Coordinate internal communication between sales, operations, and fabrication teams • Assist with outbound marketing efforts, including email campaigns • Track and follow up on leads generated from marketing campaigns and events • Help manage prospect lists and data integrity within CRM • Support reporting on pipeline activity, conversion rates, and sales metrics • Act as a communication bridge between Service, Sales, Operations, and Leadership • Prioritize and manage multiple requests in a fast-paced environment • Identify process improvement opportunities across service and sales workflows • Support customer experience initiatives to ensure high satisfaction and retention • Assist in developing SOPs and playbooks for service and sales coordination • Maintain organized documentation, records, and reporting systems • Provide general administrative and operational support as needed

🎯 Exigences

• 5+ years of experience in a coordination, operations, service, or sales support role • Experience with service management software (e.g., Service Fusion) • Experience with CRM systems (e.g., Salesforce, HubSpot, or similar) • Strong organizational and multitasking skills • Excellent communication and customer service skills • Ability to work independently and proactively solve problems • Detail-oriented with strong follow-through • Proficiency in Microsoft Office • Background in healthcare, medical equipment, or field service environments (preferred) • Experience supporting mobile operations, logistics, or scheduling (preferred) • Familiarity with quoting, procurement, or vendor management (preferred) • Exposure to marketing coordination or outbound sales support (preferred)