Collab Engineer III

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🕒 il y a 11 jours

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ePlus Technology Solutions

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2015

La société à responsabilité limitée d'Investissement & Solutions technologiques E+ (ePlus), anciennement connue sous le nom de WIM Solutions Technologiques, a été fondée à Ho Chi Minh-Ville en 2015 par de jeunes Vietnamiens dynamiques, enthousiastes et partageant une passion commune pour le domaine des Technologies de l'Information et de la Communication en ligne.

Description

• Deliver technical support of Cisco Enterprise Collaboration System, in addition provide subject matter expertise on system integrations • Mentor and assist in the management, testing, implementation, and deployment of new and existing technologies as it pertains to Cisco Collaboration products and similar technologies, whether you are migrating from an on-boarding phase or managing an active production in a Managed Service Customer environment • Engage with the MSC Management team whenever possible to influence the quality and manageability of Technology Sector • Ensure that technical documentation is made available and maintained to effectively troubleshoot customer issues • Enhance or innovate more effective tools, automations, and processes that will assist the engineering community to more effectively solve customer problems in a shorter time period

🎯 Exigences

• Adept at determining and delivering solutions with a high level of customer satisfaction • Excellent or superior written, verbal, presentation, and interpersonal communication skills • In-depth troubleshooting experience and practical knowledge of Cisco Collaboration infrastructure, endpoint, and gateway products • Practical working knowledge and technical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, Unified Contact Center, Cisco QoS, and Routing/Switching • Proven track record of successful planning, prioritization, and organizational skills • Practical working knowledge of WebEx Calling and Contact Center. Zoom Phone and Contact Center. • Active participation in after-hours escalation on a predetermined and scheduled basis • CCNA Collaboration • CCNP Collaboration (preferred) • CCIE Voice or Collaboration (highly preferred) • Substantial field implementation experience highly desired but not mandatory • Willingness to be on call, 7x24x365 (less pre-approved exceptions) and attend to technical issues outside of normal business hours • Willingness to travel as needed (5%-10% travel per month may occasionally be required)

🏖️ Avantages

• medical, financial, and/or other benefits • 401(k) eligibility • various paid time off benefits, such as vacation, sick time, and personal leave