Core Engineer III

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ePlus Technology Solutions

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2015

🔌 API

🤖 Intelligence artificielle

☁️ SaaS

API • Artificial Intelligence • SaaS

La société à responsabilité limitée d'Investissement & Solutions technologiques E+ (ePlus), anciennement connue sous le nom de WIM Solutions Technologiques, a été fondée à Ho Chi Minh-Ville en 2015 par de jeunes Vietnamiens dynamiques, enthousiastes et partageant une passion commune pour le domaine des Technologies de l'Information et de la Communication en ligne.

Description

• Deliver high-quality network and systems support within a Managed Services Center. • Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues. • Own issues end-to-end until successful resolution is achieved. • Maintain advanced, up-to-date technical expertise in networking technologies. • Communicate clearly and professionally with clients and internal stakeholders. • Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system. • Demonstrate strong attention to detail and ownership in all tasks. • Collaborate effectively in a team environment while also working independently with minimal supervision. • Participate in on-call rotation. • Lead and manage assigned technical projects. • Multi-task effectively while prioritizing workload in a dynamic setting. • Maintain a customer-focused, results-driven attitude at all times. • Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team. • Perform other duties as assigned.

🎯 Exigences

• Active Cisco CCNP Service Provider certification required • 5+ years of experience in a service provider network role, with strong knowledge of optics • Solid expertise with Juniper platforms in service provider environments • Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms • Proven track record of successfully troubleshooting complex network issues • Strong working knowledge of VRF technology • In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS • Familiarity with SD-WAN, cloud networking, and network security concepts • Experience working with Cisco ASR routers • Background using IT service management tools (ServiceNow preferred) • Proficient in Microsoft 365 tools (Outlook, Word, Excel)

🏖️ Avantages

• Health insurance • 401(k) eligibility • Employee stock purchase program • Various paid time off benefits, such as vacation, sick time, and personal leave