Program Account Manager

🕒 il y a 13 jours

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ePromos Promotional Products

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1998

🛒 Commerce de détail

🤝 B2B

🛍️ eCommerce

Retail • B2B • eCommerce

ePromos Produits Promotionnels est une entreprise spécialisée dans la fourniture d'une vaste gamme de produits promotionnels personnalisables. Ils proposent divers articles tels que des sacs, des accessoires technologiques, des articles de boisson, des vêtements, des stylos et des produits de bien-être. ePromos s'engage à offrir des produits de haute qualité à des prix compétitifs, garantis par une satisfaction totale. L'entreprise assure un processus de commande simplifié grâce à l'aide de consultants en marque formés et propose une garantie de prix bas. Elle a pour objectif de soutenir les entreprises dans leurs efforts marketing en fournissant des produits personnalisés et de marque qui aident à maintenir la visibilité de la marque pour les clients et les partenaires.

Description

• The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals. • In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. • The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned. • Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives. • Ensure adherence to all departmental SOPs and SLAs. • Identify, establish, and execute process improvements to optimize the Client store experience. • Review and implement all new and existing documented SLAs and SOPs. • Ensure proper finance and operational account setup. • Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations. • Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control • Ensure Client brand compliance across both the online store platform and all associated merchandise. • Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns. • Serve as the primary Client and Sales point of contact for all online store-related matters. • Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes. • Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.

🎯 Exigences

• Associates and/or bachelor’s degree in business , or equivalent experience • Minimum five years of progressive online store account management experience required in the branded and promotional merchandise sector • Proven work experience in an online store/corporate programs, branded merchandise support role, or similar role • Demonstrated ability to lead client sales growth and drive results • Working knowledge of online store platforms and features • Strong operational and project management skillset • Excellent verbal and written communication skills, with the ability to articulate complex ideas and influence Client stakeholders as required. • Always maintain the highest level of confidentiality and professional conduct • Establishing and carrying out organizational or departmental procedures, goals, and policies • High acumen for problem solving and proactively identifying areas to improve customer satisfaction • Strong writing and editing skills with attention to detail • Excellent customer service skills • Organizational and time management skills • Superior verbal and written communication skills • Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality • Excellent written and oral communication skills • Ability to work independently or as part of a team as required by the task or project • Ability to organize and manage multiple competing projects • Strong PC skills and MS Office skills

🏖️ Avantages

• Competitive Compensation Package • Medical, Dental, Vision, Life and Ancillary product options • HSA and FSA • Traditional and Roth 401(k) with employer matching contributions • Paid Time Off with Holidays • An engaging work life with life balance • Growth opportunities • 100% remote workforce