Customer Success Manager – Field Services

il y a 15 jours

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Escalon Services, Inc.

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Finance • HR Tech • Insurance

Escalon Services, LLC est un fournisseur complet de services aux entreprises, offrant un large éventail d'opérations essentielles de back-office, telles que la comptabilité, la tenue de livres, les taxes, l'assurance, la paie, les avantages sociaux et le recrutement. Servant plus de 5 000 clients, Escalon vise à être une partie intégrante de la croissance des entreprises en prenant en charge leurs services commerciaux essentiels, leur permettant ainsi de se concentrer sur la croissance et le développement. Escalon excelle dans l'optimisation des opérations financières, l'amélioration des fonctions des ressources humaines et la gestion des risques commerciaux grâce à leur équipe expérimentée, des solutions sur mesure et des partenariats stratégiques qui favorisent la confiance et l'efficacité commerciale. Escalon est hautement recommandé par ses clients pour sa réactivité, son expertise et sa capacité à aider les entreprises à grandir efficacement.

1001 - 5000 employés

Fondée en 2006

💸 Finance

👥 RH Tech

💰 Private Equity Round en 2022-10

Description

• Serve as the primary point of contact for 15–25 enterprise field services accounts. • Drive adoption, renewals, and expansion, with clear retention and upsell targets. • Lead seamless onboarding and implementation for new enterprise customers. • Partner with Sales for smooth handoff and ensure customers are set up for long-term success. • Lead Quarterly Business Reviews (QBRs) with enterprise customers. • Deliver proactive usage insights, ROI reporting, and forward-looking recommendations. • Host both virtual and in-person QBRs and strategic sessions as needed. • Identify and execute upsell opportunities within existing accounts. • Collaborate with Sales and Product to lead renewal negotiations and expansion initiatives. • Partner closely with Sales, Product, and Operations teams to represent the voice of the customer. Share customer insights to influence roadmap priorities and process improvements. • Travel up to 40–50% for customer visits, in-person QBRs, and key industry trade shows (primarily U.S., occasional Canada/overseas)

🎯 Exigences

• 5–7+ years of experience in Customer Success, Account Management, or similar roles in SaaS. • Strong background in field services industries - particularly landscape construction, snow, and paving. • Proven success managing enterprise accounts with measurable results in retention, renewals, and upsells. • Comfort engaging with Director, VP, and C-suite personas across enterprise organizations. • Excellent executive presence, communication, and relationship-building skills. • Strong analytical and problem-solving ability; able to translate data into actionable business insights. • Experience leading onboarding and implementation for enterprise clients. • Willingness to travel 40–50%, primarily within the U.S

🏖️ Avantages

• Opportunity to shape the success of Beam AI’s largest, most strategic field services customers. • High-impact role at the intersection of AI and the field services industry. • Collaborative, entrepreneurial team environment. • Competitive compensation with meaningful upside through retention and expansion incentives