Senior IT Engineer

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

💵 $109 000 - $193 000 / an

⏰ Temps Plein

🟠 Senior

💻 Technicien Support Informatique

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Ethos

Site WebLinkedInTous les Emplois

201 - 500 employés

Insurance

Ethos est un fournisseur d'assurance vie offrant un moyen rapide et pratique pour les clients de souscrire et de recevoir une couverture d'assurance vie. Spécialisée dans les polices sans examen médical, Ethos permet aux individus d'obtenir rapidement une assurance vie avec des options de couverture allant de l'assurance temporaire pour diverses durées à des polices d'assurance vie entière garanties. L'entreprise met l'accent sur la facilité d'utilisation, en proposant des outils en ligne tels que des calculateurs de couverture et des ressources éducatives, ainsi qu'un support client et agent. Ethos offre également des avantages supplémentaires comme des aides à la planification successorale dans le cadre de ses forfaits d'assurance.

Description

• Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms • Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation • Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations • Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team • Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes • Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions • Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem • Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability • Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability • Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions • Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience

🎯 Exigences

• 7+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment • Proven experience managing and supporting SaaS-based IT infrastructure at scale • Security-first mindset with hands-on experience applying security best practices across IT systems and processes • Experience managing and supporting macOS and Windows endpoints in a modern device management environment • Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability • Hands-on experience managing email security platforms such as Proofpoint (or equivalent) • Experience administering and integrating core tools such as Slack, Okta, Jamf, Intune, and other endpoint management platforms • Experience with Zero Trust Network Access (ZTNA) or modern network security approaches • Proven ability to automate manual workflows and improve operational efficiency using scripting or automation tools (e.g., Python, Bash, APIs) • Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions • Experience mentoring junior team members and acting as a technical leader within the team • Strong communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders • Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware • Must have knowledge of managing Google Workspace, Slack, Zoom, Okta and common device management tools like Jamf and Intune • Proofpoint experience is a nice to have • Preference for EST

🏖️ Avantages

• US benefits at Ethos Life • Health insurance • Retirement plans