Veterinary Call Center Operator

🕒 il y a 1 mois

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $20 / heure

⏰ Temps Plein

🟢 Junior

📞 Téléconseiller

🚫👨‍🎓 Aucun diplôme requis

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Ethos Veterinary Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Pour consulter nos offres d'emploi actuelles, rendez-vous sur : www.ethosvet.com/careers

Description

• Answer multiple line phone system • Transfer calls quickly and accurately • Assist in emergency situations by expediting calls to triage staff members • Knowledge of extension numbers to reach employees throughout the network • Utilize voice mail and paging system • Assist clients with direction to network hospitals • Troubleshoot problem calls • Understand the appointment scheduler program for exams and procedures • Answer general veterinary information questions regarding the hospitals • Inform and assist clients on navigating and using our website

🎯 Exigences

• High school diploma or equivalent. • At least ONE YEAR of successful Call Center or Medical facility experience preferred • At least ONE YEAR of successful Hospitality Industry experience preferred • Excellent communication skills. • Experience with a call volume of 80+ calls per day preferred • Ability to multi-task. • Must be computer literate; basic computer skills with ability to navigate new software. • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

🏖️ Avantages

• Health, Dental, and Vision Insurance to keep you and your family covered. • 401(k) with Matching to help you plan for your future. • Employee Assistance Program (EAP) for additional personal and professional support. • Uniform Allowance to ensure you’re always prepared. • Generous paid time off, including: • Sick Days • Vacation Days • Bereavement Leave • Referral Program to reward you for helping us grow our team.