Software Engineering Operations Specialist

🕒 il y a 10 jours

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $90 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧑‍💻 Développeur Full-Stack

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EverCommerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity en 2019-08

SaaS • B2B • Marketing

EverCommerce est un fournisseur de logiciels adaptés à l'industrie qui alimente l'économie des services. Il développe des produits SaaS pour transformer numériquement les opérations quotidiennes des professionnels des services, y compris la gestion des affaires, la facturation électronique et les paiements mobiles, le marketing omni-canal et les outils d'engagement client. EverCommerce se concentre sur des solutions verticales, et non sur des logiciels de masse, conçues pour moderniser les opérations, le marketing et les interactions avec les clients pour les entreprises qui fournissent des services.

Description

• Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development • Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests • Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases • Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready • Help prepare discovery materials and documentation for new features or customer needs • Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes • Serve as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins • Follow up with stakeholders to resolve outstanding questions or missing information for development work • Contribute to internal product documentation and knowledge base articles

🎯 Exigences

• 3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment • Excellent verbal and written communication skills – you take pride in writing clear documentation that others can act on • Proactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked • Strong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order • Familiarity with Agile software development processes, user stories, and backlog refinement • A strong interest in growing your career in product management • Experience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar • Experience working with cross-functional teams and facilitating meetings is a plus • Knowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus

🏖️ Avantages

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program