Principal Product Manager

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $135 000 / an

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

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EverCommerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2016

🏥 Santé

💼 Conseil

📦 Logistique

💰 Private Equity Round en 2019-07

Healthcare • Consulting • Logistics

EverCommerce est la plateforme de commerce de services de premier plan, offrant des solutions SaaS intégrées, adaptées verticalement, à plus de 500 000 entreprises de services à l'échelle mondiale. Fondée en 2016, EverCommerce propose des solutions logicielles qui aident les entreprises à promouvoir leurs services, à rationaliser leurs opérations quotidiennes et à améliorer l'engagement client. La société se spécialise dans l'accélération de l'économie des services grâce à la transformation numérique dans plusieurs secteurs, notamment les services à domicile et sur le terrain, les services de santé, ainsi que le fitness et le bien-être. La technologie d'EverCommerce vise à accélérer la croissance, améliorer les opérations et augmenter la fidélisation pour les petites et moyennes entreprises, transformant la manière dont elles interagissent avec leurs clients grâce à des applications modernes numériques et mobiles.

Description

• Lead discovery with DrChrono practices to understand workflow bottlenecks, staff time loss, and patient self-service opportunities • Reimagine the Message Center to improve prioritization, routing, response, and closure • Help deliver a modern patient portal that reduces calls, messages, manual intake, and routine front-office work • Improve scheduling and administrative workflows through simplification, automation, and reduced workarounds • Partner with design and engineering on product bets, requirements, acceptance criteria, and real-workflow testing • Use data and customer evidence to identify high-leverage opportunities • Align support, implementation, sales, and customer success for understood, adopted, measurable launches • Establish metrics for administrative minutes per visit, message resolution, portal adoption, scheduling conversion, task completion, support burden, and staff satisfaction • Reduce administrative burden from approximately 8 minutes per visit to under 4 minutes

🎯 Exigences

• Strong product leadership focused on workflows, outcomes, and systems • Understanding that healthcare software should reduce work, not merely digitize it • Excellent customer discovery instincts and ability to distinguish symptoms from root causes • Strong product mechanics, including strategy, sequencing, requirements, acceptance criteria, validation, and launch quality • Ability to influence product, engineering, design, support, implementation, and go-to-market teams • High standards, low ego, and bias toward measurable customer impact • Must be eligible to work without sponsorship in the United States • Willingness to travel to the corporate headquarters in Denver, Colorado, or other office locations in North America if required

🏖️ Avantages

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust health and wellness benefits, including an annual wellness stipend • Continued investment in your professional development through Udemy • 401k with company match • Flexible and generous paid time off • Employee Stock Purchase Program