Customer Support Specialist - US Credit Card / US Mortgage

🕒 il y a 11 mois

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Extend Your Team

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🤝 B2B

🛍️ eCommerce

👥 RH Tech

B2B • eCommerce • HR Tech

Extend Your Team est un service d'externalisation professionnel qui connecte les entreprises avec des professionnels qualifiés et vérifiés pour améliorer l'efficacité opérationnelle et obtenir des résultats mesurables. Grâce à leur système exclusif Smart Talent System™, ils simplifient les processus de recrutement, réduisent les inefficacités et permettent aux organisations de se développer rapidement et efficacement. Extend Your Team répond à un large éventail d'industries, offrant des solutions sur mesure pour les dirigeants d'entreprise, les startups et les organisations en croissance à la recherche de membres d'équipe fiables et capables de fournir un retour sur investissement immédiat.

Description

• This is a remote position. • This is a remote position. • About Us (Client Profile) We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: • Financial products (Square/CashApp, the earliest CapitalOne credit cards) • Consumer products (Internet.org, Xbox) • Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.

🎯 Exigences

• At least 3 years (and above) of experience under a US Mortgage account or US Credit Card • Experienced in customer-facing roles in a credit card, loan or mortgage account • Superb communication, collaboration, and problem-solving skills. • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English • Great organizational skills & time management abilities • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. • Familiarity in navigating MS Excel or Google Sheets • Detail-Oriented - we’re a financial services company so being correct about the details matter • Bachelor's Degree or comparable work experience in financial services • Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between) • Must be based in the Philippines