Flood Insurance Customer Support

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Extend Your Team

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🤝 B2B

🛍️ eCommerce

👥 RH Tech

B2B • eCommerce • HR Tech

Extend Your Team est un service d'externalisation professionnel qui connecte les entreprises avec des professionnels qualifiés et vérifiés pour améliorer l'efficacité opérationnelle et obtenir des résultats mesurables. Grâce à leur système exclusif Smart Talent System™, ils simplifient les processus de recrutement, réduisent les inefficacités et permettent aux organisations de se développer rapidement et efficacement. Extend Your Team répond à un large éventail d'industries, offrant des solutions sur mesure pour les dirigeants d'entreprise, les startups et les organisations en croissance à la recherche de membres d'équipe fiables et capables de fournir un retour sur investissement immédiat.

Description

• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

🎯 Exigences

• At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred. • Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals. • Familiarity with compliance concepts such as OFAC and audit processes is a plus. • Strong attention to detail and ability to manage multiple priorities. • Excellent verbal and written communication skills. • Proficiency with internal servicing systems and ticketing platforms.

🏖️ Avantages

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events