Manager, Field Applications Engineering

🕒 il y a 2 mois

🏈 Ohio, Pennsylvania – Distant

🏈 Ohio – Remote 🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Ezurio

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1980

🏥 Santé

🏭 Fabrication

📦 Logistique

Healthcare • Manufacturing • Logistics

Ezurio est un fournisseur mondial de matériel, logiciels et services de connectivité sans fil, offrant des modules Wi-Fi, Bluetooth, UWB, LoRaWAN et cellulaires, des systèmes sur modules (SOM), des ordinateurs monocarte, des antennes, des passerelles IoT et des capteurs, ainsi que les micrologiciels et logiciels de gestion associés. L'entreprise propose également la conception, les tests RF/EMC, le soutien pour la conformité réglementaire, la sécurité et la gestion du cycle de vie aux clients industriels, médicaux et commerciaux pour accélérer le développement de produits et assurer un soutien à long terme sur le terrain.

Description

• Lead and develop the FAE and Linux support engineering team, central to Ezurio's value proposition. • Define and manage team KPIs, maintaining visibility into performance and progress across the organization. • Coach each FAE/support engineer individually, developing both their technical depth and customer-facing skills. • Partner with Sales leadership on prioritization, translating commercial context into clear focus for the team while trusting your engineers to run their own work. • Serve as the voice of the customer inside Ezurio. • Aggregate feedback from direct customer interactions and your team's hands-on experience, and turn it into actionable input for Product Management and R&D. • Build and maintain strong working relationships with R&D so the team has a fast lane to engineering when customer situations require it. • Lend your presence to the most critical and complex customer escalations.

🎯 Exigences

• Hands-on experience leading or contributing meaningfully to technical customer-facing teams. • Prior FAE, applications engineering, or customer support engineering experience is strongly valued. • Strong technical foundation in RF systems and MCU/MPU-based platforms, with working comfort in Linux. • Passion for coaching and developing engineers, invested in growing each team member's technical depth, customer-facing skills, and problem-solving capability. • Business savvy and sound managerial judgment. • Strong internal influence and a collaborative leadership style. • Excellent written and verbal communication, with the polish to represent Ezurio in front of customers, executives, distributors, and silicon partners.

🏖️ Avantages

• Equal Opportunity Employer