Regulatory Operations Compliance Analyst

🕒 il y a 2 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $70 000 - $85 000 / an

⏰ Temps Plein

🟢 Junior

🚔 Conformité

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Fanatics, Inc.

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2011

🎮 Jeux vidéo

🛒 Commerce de détail

🛍️ eCommerce

Gaming • Retail • eCommerce

Fanatics construit une plateforme sportive numérique mondiale de premier plan qui vise à améliorer l'expérience des fans pour plus de 100 millions d'amateurs de sport à travers le monde. L'entreprise opère dans plusieurs divisions, notamment Fanatics Commerce, Fanatics Collectibles et Fanatics Betting & Gaming. Elle offre aux fans la possibilité d'acheter des équipements sous licence, des maillots, des produits lifestyle et des couvre-chefs, de collectionner des cartes de trading physiques et numériques, des souvenirs sportifs et d'autres actifs numériques, ainsi que de participer à des paris sportifs. Fanatics s'associe à plus de 900 entités sportives à travers le monde, y compris des ligues majeures, des équipes et des athlètes, et gère plus de 2 000 points de vente. L'entreprise s'engage à la responsabilité d'entreprise en mettant l'accent sur la philanthropie, la diversité et l'inclusion, la protection de la marque et la durabilité.

Description

• Act as the front line and subject matter expert for all customer facing regulatory requirements and communication. • Communicate directly with customers via email for both inbound and outbound escalations. • Perform in depth account reviews to uphold both proactive and reactive Responsible Gaming customer escalations. • Monitor, analyze, and respond to customer complaints across multiple channels both internally and externally. • Document actions and information found throughout investigations to develop and maintain account files. • Work cross functionally with internal and external partners to resolve complex customer compliance issues. • Collaborate with leadership to identify and suggest process optimization opportunities for the day-to-day operation. • Uphold daily, weekly, and monthly reporting for both internal and external partners.

🎯 Exigences

• 1+ year[s] of Compliance, Fraud, AML, Risk, or related experience within a highly regulated industry. • Ability to autonomously conduct in-depth investigations for complex and sensitive situations. • Strong investigative skills and a natural proclivity to curiosity is required. • Strong attention to detail is required. • Ability to be flexible while ensuring accuracy in an ever-changing regulatory environment. • Strong written and verbal communication skills, with the ability to explain complex compliance issues to diverse stakeholders. • Ability to exercise discretion and maintain confidentiality of information. • Ability to multi-task and meet deadlines. • Self starter with the ability to work well both independently and as part of a collaborative team. • Proficiency in tools such as the G-Suite, Salesforce, KYC & geolocation tooling, Tableau, Sigma, Snowflake, etc. • Comfortable with the use of Generative AI. • Ability to obtain and maintain licensing in multiple jurisdictions.

🏖️ Avantages

• Medical • Dental • Vision • 401K • Paid time off • GymPass • Pet Insurance • Family Care Benefits • Free Shipt deliveries • Home office setup allowance of $700