Senior Manager, Sales – Shelter & Breeder Channels

🕒 il y a 18 jours

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Fetch Pet Insurance

Site WebLinkedInTous les Emplois

201 - 500 employés

👥 B2C

⚕️ Assurance santé

B2C • Healthcare Insurance

Fetch Pet Insurance est un fournisseur d'assurance pour animaux de compagnie axé sur le consommateur, offrant une couverture complète pour les accidents et maladies des chiens et chats, ainsi que des options supplémentaires de bien-être et des avantages pour les membres. L'entreprise rembourse les frais vétérinaires (jusqu'à 90 %) pour les traitements pris en charge, propose un accès à la télésanté 24/7, une pharmacie en ligne avec remboursement des médicaments éligibles, et une application mobile pour la soumission et le suivi des réclamations. Fetch collabore avec des souscripteurs et des refuges, met l'accent sur la couverture des affections héréditaires et dentaires, et s'adresse directement aux propriétaires d'animaux de compagnie aux États-Unis et au Canada.

Description

• Lead, coach, and develop the Breeder Sales team to meet and exceed growth targets, apply versatile strategies to meet customers needs, and apply strong sales tactics in an all-outbound sales environment. • Manage daily outbound engagement operations, including calls, emails, callbacks, and onboarding campaigns for new policyholders. • Monitor team performance, KPIs, and quality assurance standards to ensure a high level of sales growth and targets are met/exceeded. • Develop and implement strategies to improve insurance attachment rates, working with the sales team and alongside partners to identify and execute opportunities for program improvement by leveraging unique customer journeys. • Monitor partner performance and conversion, and work to improve via communication and collaboration with key strategic partners. • Assure invoicing is accurate and timely for partners and meets budget CAC targets and spend allowance. • Train, refine, and develop new and existing employees in outbound sales tactics and best-in-class conversion and retention strategies. • Track and report on all KPIs by channel, team and individual sales agent. • Drive retention performance across shelter partner channels by reducing early policyholder churn and improving onboarding success metrics. • Partner closely with Shelter Sales, Retention, Member Experience, and Operations teams to ensure a seamless and consistent customer journey. • Analyze trends, reporting, and customer feedback to identify opportunities for process improvement, call contact rate increase, call talk time efficiencies, and retention optimization.

🎯 Exigences

• 3+ years of leadership or management experience in sales, customer success, retention, member experience, or call center operations. • Experience managing outbound engagement or customer onboarding teams preferred. • Strong coaching, communication, and employee development skills. • Proven ability to drive a sales organization to exceed sales goals, retention, engagement, and customer satisfaction performance metrics. • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Strong analytical and problem-solving capabilities with a data-driven mindset. • Proficiency with CRM systems, reporting tools, and customer engagement platforms. • Strong technical skills. • Experience working cross-functionally with sales, operations, or customer support teams. • Passion for pets and commitment to delivering exceptional customer experiences.

🏖️ Avantages

• Comprehensive Medical, dental, and vision plan for you and your family • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available • Highly competitive 401(k) matching • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days • Paid company (9) holidays, including (1) floating holiday • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year • Educational Assistance Program • Fetch Discount Perks Program • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations • NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible • Employee Referral Incentive • Tuition Assistance • Commuter Benefits • Employee Assistance Program (EAP)