Processing Manager

Emploi pas sur LinkedIn

🕒 il y a 27 jours

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $145 400 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

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👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Finance of America

Finance of America

501 - 1000 employés

🛡️ Assurance

💸 Finance

🏦 Banque

Insurance • Finance • Banking

<Finance of America> Finance of America est un prêteur hypothécaire basé aux États-Unis, spécialisé dans les prêts hypothécaires inversés et les solutions de libération de l'équité immobilière pour les propriétaires âgés. L'entreprise propose des produits exclusifs et soutenus par le gouvernement (y compris HomeSafe et HECM), des lignes de crédit et des prêts allant jusqu'à 4 millions de dollars, de l'éducation pour les emprunteurs et des calculatrices, ainsi que des outils partenaires pour les professionnels de la finance et les partenaires de gros. En tant que banque hypothécaire agréée, elle se concentre sur l'aide aux propriétaires (généralement de 55 ans et plus) pour accéder à l'équité de leur maison pour la retraite, les améliorations domiciliaires ou les dépenses de subsistance tout en fournissant des protections et des conseils aux consommateurs.

Description

• Ensure new mortgage loan packages are processed and completed according to established policies and procedures • Maintain company standards for integrity, client focus, teamwork and respect • Meet or exceed company customer service standards • Maintain high customer service standards within pre-funding operations departments • Ensure integrity of data entered into company operating systems • Address service-related issues and coach and train team members on difficult situations and clients • Manage day-to-day activities of the In House Processing Team • Identify and resolve issues arising in normal daily operations • Collaborate with Underwriting Team Leads to answer questions, brainstorm solutions, provide training and maintain efficient processes • Set employee goals aligned with company and department plans • Conduct team meetings and communicate departmental goals • Communicate personnel requirements and issues to the Vice President of Operations • Participate in hiring and disciplinary processes for direct reports • Monitor and improve internal processes and procedures • Maintain quality standards according to company requirements • Recruit, hire, train, mentor, coach and develop direct reports • Oversee staff performance across operations departments • Maintain positive internal customer relationships and mitigate employee turnover • Ensure efficient and timely loan processing from submission through underwriting, processing, document drawing, funding and closing • Evaluate direct reports and provide performance management, feedback, coaching, counseling and remediation • Recommend process and system changes to maximize productivity • Develop and implement strategies supporting corporate growth and goals • Identify and implement technology opportunities to enhance systems and processes • Administer company policies, performance expectations and procedures throughout the loan origination process • Maintain communication among processing, production, underwriting, account management, documents, funding and management teams • Manage pipeline assignment and workflow distribution to meet turn-time benchmarks • Ensure required procedures are applied to cancelled or denied pipeline loans • Remain current on company requirements and federal and state regulations for compliance • Perform data entry and process loan files as needed, including covering processor pipelines during absences • Participate in departmental and senior management meetings as needed • Maintain regular departmental and supervisor meetings • Perform other duties as assigned

🎯 Exigences

• At least five to seven years of experience in mortgage banking or mortgage lending • Prior Management and/or Supervisory Experience Required • Prior experience working with automated Loan Origination Systems • Proficiency with Microsoft Office • Current knowledge of industry guidelines and procedures as well as federal, state and local regulations • Knowledge of mortgage banking • Analytical skills • Ability to work with minimal supervision • Unquestioned character and integrity • Proven ability to lead large groups of employees • Detail oriented • Highly organized • Multi-tasking and prioritization skills necessary • Ability to work in a fast paced environment under time constraints • Ability to organize and coordinate projects • Excellent customer service skills • Ability to adapt to change quickly • Strong interpersonal skills and must be a team player • Excellent communication skills both written and verbal • Excellent Presentation Skills • High School Diploma

🏖️ Avantages

• Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time-off benefits • Flexible spending account • 401(k) with employer match • ESPP

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