Senior Manager of Retention

Emploi pas sur LinkedIn

🕒 il y a 1 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Fitt City

Site WebLinkedInTous les Emplois

51 - 200 employés

Fitt est un site web et une application mobile qui connecte les personnes aux expériences de santé et de fitness et les propriétaires d'entreprises à un public clé de consommateurs actifs et soucieux de leur santé. Voir plus sur http://fitt.app

Description

• Own Klaviyo: segmentation, flows, testing, reporting, and performance. • Manage calendars and execution for all lifecycle campaigns—product, promo, retention. • Lead voice memo SMS campaigns and test new formats to boost loyalty. • Collaborate with internal team. • Oversee creative and strategic execution of direct mail efforts. • Drive retention: winbacks, churn mitigation, loyalty, upsell, and save strategies. • Partner with Marketing to evolve offerings, optimize onboarding, and personalize subscriber experiences. • Map and optimize customer journeys across touchpoints. • Deploy behavioral segmentation to align messaging with customer needs. • Track key KPIs (LTV, churn, deliverability, subscription health, etc.). • Translate findings into action across marketing, CX, and product teams.

🎯 Exigences

• 4-6+ years in retention, lifecycle marketing, CRM, or subscription growth for e-commerce or consumer brands. • Deep Klaviyo expertise, segmentation, deliverability, dynamic flows, analytics. • Ability to “get a little dangerous” in Shopify. • Familiarity with a retention tech-stack: SMS, subscription platforms, and Direct Mail. • Strong command of retention metrics: LTV, CAC:LTV, churn, cohorts, repeat rate, subscription KPIs. • Analytical — proficiency in Excel/Sheets and comfort working with dashboards or BI tools. • Proven experience scaling retention programs in a high-growth DTC environment. • Experience managing or mentoring another marketer. • Comfort using AI to speed up workflow and experimentation. • Exceptionally organized, detail-oriented, and operationally strong.

🏖️ Avantages

• Health insurance • Retirement plans • Professional development