Deal Desk Analyst

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $52 200 - $137 700 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧐 Analyste

🚫👨‍🎓 Aucun diplôme requis

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Five9

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2001

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 est un leader dans la fourniture de logiciels de centres de contact cloud, reconnu comme un leader dans le Magic Quadrant de Gartner pour les CCaaS. L'entreprise propose des outils complets pour automatiser les flux de travail et améliorer l'engagement client grâce à des solutions alimentées par l'IA. Sa plateforme intègre les systèmes CRM et UC pour offrir des expériences fluides aux agents et aux clients à travers divers canaux, tels que la voix, l'e-mail, le chat et le SMS. Five9 permet aux entreprises d'améliorer la satisfaction client et de stimuler les résultats commerciaux en offrant des solutions de service client personnalisées et efficaces.

Description

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters • Assist sales teams in creating and positioning complex orders • Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.) • Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields • Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders • Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently • Ability to read and interpret business terms and conditions • Act as a system power user for all SFDC and answer questions before escalating for assistance • Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes • Continuously improve our ability to respond to the needs of Sales, Partners, and Customers • Active involvement and support for special projects as needed • Help ensure Best Practices are being implemented

🎯 Exigences

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment • Excellent communications skills both verbal and written • Solid knowledge of sales processes and methodologies • Strong attention to detail, highly organized with the ability to manage multi-tasks effectively • Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes • Proficiency in Salesforce.com and CPQ tools • Experience working in a fast-changing environment that requires results-oriented decision making. Out of the box thinker and ability to think creatively to solve problems.

🏖️ Avantages

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.