Enterprise Solution Consultant – DACH

🕒 il y a 6 mois

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Five9

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2001

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 est un leader dans la fourniture de logiciels de centres de contact cloud, reconnu comme un leader dans le Magic Quadrant de Gartner pour les CCaaS. L'entreprise propose des outils complets pour automatiser les flux de travail et améliorer l'engagement client grâce à des solutions alimentées par l'IA. Sa plateforme intègre les systèmes CRM et UC pour offrir des expériences fluides aux agents et aux clients à travers divers canaux, tels que la voix, l'e-mail, le chat et le SMS. Five9 permet aux entreprises d'améliorer la satisfaction client et de stimuler les résultats commerciaux en offrant des solutions de service client personnalisées et efficaces.

Description

• Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching • Effectively communicate plans, progress, and status to both internal and customer organizations • Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies. • Articulate the value of Five9’ through presentations, demonstrations, and open discussion with customers. • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. • Develop materials in-line with specific sales and/or services opportunity requirements. • Responsible for transitioning the customer to the services team for implementation. • Design end-to-end cloud contact centre solutions that integrate omnichannel routing, AI engines, CRM, workforce optimisation, analytics, and enterprise applications. • Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using Five9’s AI Trust & Governance framework. • Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.

🎯 Exigences

• Ability to work in a fast-paced environment with minimal supervision. • Highly organized & able to manage multiple projects & tasks concurrently. • Exemplary problem-solving ability & enthusiasm. • Excellent communication & presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to C Level. • Understanding of enterprise level applications. • Understanding of IT infrastructure. • Demonstrated capability working with AI or conversational AI platforms (LLMs, NLP, generative AI, RAG, or virtual agents). • Ability to think and adapt to a rapidly changing environment and demands. • Responsible for staying abreast of current technologies and industry trends. • Ability to deliver demos and presentations that close deals. • Years of experience 8+ Years Preferred. • Ability to Travel (40-60%). • Fluency in English and German; additional European languages beneficial.

🏖️ Avantages

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.