Branch Service Advisor

Emploi pas sur LinkedIn

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de FleetPride, pas via un site d'emploi

Repérée par Remote Rocketship il y a 2 jours

Toujours ouverte sur le site de FleetPride. Vérifiée il y a 1 minute.

Logo of FleetPride

FleetPride

1001 - 5000 employés

Fondée en 1999

🚘 Automobile

🏗️ Construction

🍽️ Alimentation et boissons

Automotive • Construction • Food & Beverage

FleetPride est une entreprise qui offre une large gamme de pièces et de services pour l'entretien et la réparation de véhicules. FleetPride se concentre sur des pièces adaptées à différents types de véhicules et propose un service client, un soutien pour les conditions et politiques, ainsi que la possibilité de s'abonner à leur liste de diffusion pour recevoir des mises à jour. L'entreprise semble s'adresser à la fois aux clients individuels et commerciaux recherchant des composants de véhicules et des services de réparation.

Description

• Assist customers with intake, qualification, scheduling, and follow-up for heavy-duty service via phone, email, or virtual channels • Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process completed service orders • Work with service technicians to estimate, schedule, and complete repairs efficiently • Coordinate service dispatch, purchase orders, and logistics • Track work progress, communicate updates, and control related costs • Process and complete repair orders to support timely invoicing • Maintain accurate service and repair order documentation • Locate and secure parts from warehouses, branches, or OEM dealers • Manage special-order, return, and warranty parts in compliance with company policy • Maintain accurate parts records and ensure parts are billed properly on service orders • Review customer requirements, rate sheets, and bulletins • Participate in training, team meetings, and process improvement initiatives • Identify opportunities to improve efficiency and service quality • Perform other duties as assigned

🎯 Exigences

• Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience • High School Diploma, GED, or equivalent • Intermediate knowledge of Microsoft Excel, Word, and Outlook • Experience using Karmak and iSeries systems • Strong FleetPride branch knowledge • Mobile service writing experience • Customer service expertise • Ability to provide clear and effective communication to customers and team members • Ability to prioritize tasks efficiently to meet deadlines and service expectations • Ability to influence and build alignment toward shared goals and solutions • Ability to proactively identify and fulfill internal and external customer needs • Ability to meet the physical demands of reaching, computer operation, occasional lifting, and extended sitting

🏖️ Avantages

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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