Operations Associate

🕒 il y a 3 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $81 700 - $144 900 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Ford Motor Company

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1903

🚗 Transport

💰 Post-IPO Debt en 2023-08

Transport • Manufacturing • Sustainability

Ford Motor Company est une entreprise automobile de renommée mondiale basée aux États-Unis, fondée par Henry Ford. L'entreprise s'engage à construire un monde meilleur où chaque individu a la liberté de se déplacer et de suivre ses rêves. Ford est dédiée à l'innovation, en se concentrant sur les services, les expériences et les logiciels en parallèle de sa fabrication traditionnelle de véhicules. L'entreprise est activement engagée dans des initiatives de durabilité et vise à atteindre des objectifs environnementaux ambitieux. Ford valorise le service, l'impact sur la communauté et s'efforce de combiner le succès commercial avec la responsabilité sociale et environnementale. Avec une riche histoire de plus de 121 ans, Ford continue de s'adapter et de diriger dans le paysage automobile en évolution.

Description

• Coordinate & Support Dealership / Customer Title & Registration requests. Initial requests and re-registration requests. • Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product. • Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers. • Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer. • Provide the management team with insights into how customers use your assigned product. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet. • Escalate customer concerns and maintain customer open issues tracking and drive to resolution • Support sales in any sales efforts needed to sell assigned product/service. • Support developing sales & marketing material for your assigned product/service. • Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

🎯 Exigences

• HS diploma required • 3+ years prior experience working for a Fleet Management Company preferred. • 3+ years' experience in title and registration work in the US required. • 3+ years experience in sales or service contact experience with Dealers and / or Commercial Fleet customers is beneficial, but not required • Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development. • Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team. • Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment • Ability to identify business needs and effectively communicate needs to a product development team • Courageous and persuasive in pursuit of doing what's right for the customer and the business • Adept user of Microsoft Office, especially Microsoft Excel • Familiarity with Project Management Software preferred • Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial, but not required

🏖️ Avantages

• Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time.