Manager, Facility Services

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Fortive

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2016

🏥 Santé

🏭 Fabrication

📦 Logistique

💰 Post-IPO Equity en 2020-03

Healthcare • Manufacturing • Logistics

Fortive est un groupe mondial de technologies industrielles, spécialisé dans la fourniture de solutions avancées pour la santé, de solutions d’exploitation intelligentes et de technologies de précision. Fort de 18 000 collaborateurs, Fortive s’attaque à des défis techniques complexes afin de rendre les opérations industrielles plus sûres, plus intelligentes et plus efficaces. L’entreprise met l’accent sur la durabilité, l’intégrité et l’amélioration continue, en œuvrant pour un avenir plus robuste, plus sûr et plus intelligent. Fortive a été reconnue comme l’une des entreprises les plus responsables des États‑Unis, démontrant son engagement en faveur d’un impact social et environnemental positif.

Description

• Lead the day-to-day operations of the Facility Services team, ensuring KPIs, goals, and service levels are achieved • Implement daily management practices to support and scale end-to-end work order management processes within ServiceChannel • Drive operational efficiency through standardized processes, resource management, and continuous improvement • Manage organizational complexity and competing priorities • Champion exceptional customer experience while balancing operational objectives and business needs • Support revenue growth through high-quality, proactive service • Identify and resolve operational challenges affecting customer satisfaction or service delivery • Maintain understanding of customer accounts, business risks, and mitigation strategies • Lead, coach, and develop Facility Services team members and leaders • Establish professional development plans and deliver performance feedback through audits, coaching, and reviews • Ensure training on systems, products, business processes, and best practices • Partner with Sales, Operations, Client Success, and other internal stakeholders • Communicate process, procedure, and priority changes for adoption and execution • Support special projects and strategic initiatives, including knowledge management, integrations, and process optimization • Guide Facility Coordinators in developing and maintaining Joint Account Plans • Foster customer and internal partner relationships, monitor account health, and address operational risks

🎯 Exigences

• Bachelor's degree or equivalent professional experience; MBA preferred • Minimum 5 years of customer service, operational leadership, or facilities management experience • Minimum 3 years of management experience leading customer-facing teams, including coaching leaders and managing escalated customer issues • Experience working within a high-growth, customer-centric environment • Proven ability to improve operational performance, customer satisfaction, and team engagement • Experience within an Enterprise SaaS organization preferred • Knowledge of facilities management, work order management, maintenance operations, or contractor services preferred • Experience supporting multi-site or geographically distributed teams preferred • Strategic and operational leadership • Customer-focused decision making • Process improvement and continuous improvement methodologies • Team development and employee engagement • Strong problem-solving and analytical skills • Excellent verbal, written, and presentation communication skills • Ability to influence stakeholders across all organizational levels • Adaptability and effectiveness in dynamic environments • Strong ownership mentality with a results-driven approach • Ability to support a 24/7/365 operational environment as business needs require • Comfortable managing multiple projects, priorities, and deadlines simultaneously

🏖️ Avantages

• Medical, dental, vision, life and LTD insurance • HSA • 401(k) retirement plan • Equal opportunity employer • Reasonable accommodations for applicants with disabilities