Customer Success Consultant

il y a 8 jours

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Frontline Performance Group

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B2B • eCommerce • Hospitality

Frontline Performance Group est une organisation leader spécialisée dans l'optimisation des services de première ligne pour l'industrie de l'hospitalité. Ils proposent une plateforme logicielle unique, IN-Gauge, qui offre des formations, des outils et des technologies pour améliorer les opérations hôtelières, augmenter les revenus grâce à des techniques de vente incitative et améliorer l'expérience des clients. Avec plus de 30 ans d'expérience, FPG équipe les hôtels avec des méthodologies et des analyses exploitables qui conduisent à une augmentation mesurable des revenus et des performances des employés, résultant en une prestation de service exceptionnelle à la réception.

201 - 500 employés

Fondée en 1993

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round en 2015-07

Description

• Lead and facilitate the customer activation process, ensuring a captivating onboarding experience. • Drive the implementation and ongoing maintenance of The Foundation Framework. • Lead a portfolio of a number of hotels in the region and act as an Owner to grow and retain. • Promote and support the adoption and utilization of the IN-Gauge software platform. • Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency. • Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights. • Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge. • Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent. • Lead quarterly program reviews with key stakeholders. • Initiative conversations with internal leadership regarding upsell opportunities. • Occasionally, up to 40% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience. • Facilitates enhanced on-site and virtual training for all revenue touchpoints. • Delivers enhanced on-site leadership training as elected and paid by client. • Delivers training program for client agent level frontline at the counter. Coaching and Coach the Coach

🎯 Exigences

• Bachelor’s Degree is preferred, with a track record of working in a performance results-focused environment • Tech savvy with SaaS experience being advantageous. • Fluent in English. • Must have hospitality leadership experience. • Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style • Demonstrates executive presence and the ability to influence at all levels • Exhibits a high level of polish and poise in all interactions • Capable of compelling written and verbal communication, catering to both technical and non-technical audiences • Excellent listing skills, curiosity, and resourcefulness • Proactive and capable of working autonomously • Must show adaptability and flexibility in response to the evolving needs of the business • Fosters collaboration among various departments to advance the company’s shared vision • Ability to manage cross-cultural stakeholders

🏖️ Avantages

• Employer CPF Contribution • Medical and Dental Benefits – Effective after 3 months of hire • Employer paid Term Life Assurance Policy (SGD 100,000) - Effective after 3 months of hire • Employer paid Personal Accident Insurance (SGD 50,000) - Effective after 3 months of hire • Annual leave, Sick Leave and annual holiday closure • Parental Leave (Maternity, Paternity, and Adoption Leaves) • Work from home flexibility • Opportunity for Incentives