VIP Account Manager

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Game Taco

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1999

🎮 Jeux vidéo

Gaming

WorldWinner est une plateforme de jeux en ligne qui propose plus de 20 jeux nouveaux et classiques où les utilisateurs peuvent s'affronter contre de vraies personnes pour des prix en argent. La plateforme est conçue pour des jeux basés sur les compétences, allant des puzzles et jeux de cartes au bingo et aux machines à sous. Elle offre une variété de tournois incluant des options de face-à-face et multijoueurs. Avec plus de 2 milliards de dollars de prix décernés à ce jour, WorldWinner assure une compétition sécurisée et équitable en appariant les joueurs de niveaux de compétence similaires. Les utilisateurs peuvent facilement créer un compte, déposer en toute sécurité en utilisant divers modes de paiement, et profiter d'une expérience de jeu sans publicité.

Description

• Manage a portfolio of VIP players and build lasting relationships through regular, personalized communication across phone, email and other approved channels • Serve as a trusted point of contact and coordinate with Customer Service, Payments and other teams to resolve issues quickly • Maintain accurate profiles and records of player preferences, feedback, interactions and offers • Review portfolio performance, monitor engagement and retention, respond to service concerns and prioritize outreach • Identify inactive VIP players, understand disengagement and coordinate appropriate outreach and offers • Identify promising high-value players, assess eligibility and introduce them to the VIP program • Partner with CRM, Marketing, Product and Operations to create personalized campaigns and VIP experiences with measurable objectives • Allocate bonuses, gifts and hospitality within approved budgets and policies, evaluating their impact on retention, satisfaction and player value • Report performance trends, outreach results, player feedback and recommendations for program improvement • Help organize and host hospitality events, providing attentive service from invitation through follow-up • Surface recurring issues, competitor insights and opportunities to improve games, tools and service • Follow responsible play, privacy, eligibility and promotional requirements; recognize and appropriately escalate player-welfare concerns; respect exclusions and contact restrictions

🎯 Exigences

• At least one year of experience in VIP management or account management within iGaming, sports betting, skill gaming or a closely related industry • Experience building relationships with high-value customers and delivering proactive, personalized service • Ability to analyze player data, identify trends and translate findings into retention and engagement actions • Strong commercial judgment, including experience managing offers or promotional budgets and evaluating results • Excellent written and verbal communication skills, with confidence handling sensitive conversations and resolving customer concerns • Strong organization and follow-through, with the ability to manage a portfolio and prioritize competing needs • Experience using CRM or customer management platforms, such as Salesforce, Optimove or Braze • Strong Excel skills • Flexibility to support occasional evening or weekend player needs and attend VIP events as required • Preferred: Experience supporting VIP players in a regulated US gaming market • Preferred: Background in luxury hospitality, premium customer service or client relationship management • Preferred: Familiarity with player lifecycle strategies, personalized promotions and bonus optimization • Preferred: Experience collaborating with CRM, Marketing, Product, Analytics and Customer Service teams • Preferred: Genuine interest in games and creating an enjoyable, trusted player experience

🏖️ Avantages

• Comprehensive subsidized medical, dental, and vision coverage • Paid parental leave options • 5% company 401(k) match with immediate vesting • Generous time off • Flexible hours to support work-life balance • Collaborative and inclusive work environment • Exciting, creative, and fun industry where you can make a measurable impact

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