Senior Implementation Project Manager

🕒 il y a 26 jours

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Garner Health

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51 - 200 employés

Nous croyons en la transparence, la prise de décision basée sur les données, et des expériences client sans faille. C'est pourquoi nous développons des solutions pour aider les employés à trouver des médecins de haute qualité. Notre équipe comprend des opérateurs de soins de santé, des cliniciens, des ingénieurs et des experts en avantages sociaux, ce qui nous permet de créer des solutions avec une approche multidisciplinaire.

Description

• Lead and manage the end-to-end implementation of mid-market to enterprise sized clients. • Create and maintain project plans, ensuring all tasks are completed within the defined timelines. • Lead client facing presentations, delivering clear and concise updates on project progress. • Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions. • Foster effective collaboration with cross-functional teams, such as Sales, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction. • Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process. • Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices. • Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.

🎯 Exigences

• 3+ years experience leading client-facing implementation projects, preferably within the health insurance, employer health benefits, or health tech industries • Strong verbal and written communication skills with a focus on achieving results. • Led multiple projects concurrently and drove them to achieve successful implementations. • Outstanding communication and interpersonal skills, adept at leading client facing presentations and building trusted relationships with both clients and internal teams. • Strong problem-solving abilities and a proactive and responsive approach to resolving client issues. • Familiarity with project management and collaboration tools such as Salesforce, Slack, G Suite, Asana/Smartsheet, and others. • Knowledge of medical claims processing and/or Electronic Data Interchange (EDI) is a plus. • A willingness to "roll up your sleeves" and do whatever is necessary to ensure company success • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

🏖️ Avantages

• flexible PTO • Medical/Dental/Vision plan options • 401(k) • Teladoc Health