Service Support Engineer (EN/FR)

Emploi pas sur LinkedIn

il y a 9 jours

Postuler

Recevoir des Emails avec des Emplois Similaires

Switzerland Global Enterprise

Site WebLinkedInTous les Emplois

B2B • eCommerce • Export

Switzerland Global Enterprise est une plateforme nationale qui accompagne les entreprises en Suisse dans la promotion de leurs produits et services sur les marchés internationaux. L’organisation propose divers services, notamment des conseils pour l’entrée sur les marchés, des opportunités de mise en relation (networking) et des informations sur la réglementation commerciale, afin d’aider les entreprises suisses à se développer et à réussir à l’international.

51 - 200 employés

Fondée en 1927

🤝 B2B

🛍️ eCommerce

Description

• Oversee data quality management, including archiving, for engineering activities such as troubleshooting, back-office operations, and site data collection. • Support the Tender (ITO) team during offer preparation, acting as the technical reference person and ensuring proper validation of the technical scope. • Assist Project Managers in properly tracking reported issues (Customer Portal – Services Responsiveness), ensuring consistent responses to customer queries and verifying the cross-impact of comments. • Manage and support the Root Cause Analysis (RCA) process, including documentation and approval responsibilities. • Serve as the technical point of contact for customer communications during critical incidents. • Assist Project Managers/Commissioning engineers with regular follow-up calls to customers to resolve cases initiated through technical proposals or site interventions. • Monitor process compliance and proactively drive continuous improvement initiatives. • Contribute to the development of new project setups, including drafting technical procedures, process documentation, and flowcharts. • Prepare progress reports, test results, and non-compliance reports. • Annotate and update ‘as built’ drawings. • Submit required technical documentation to both external customers and internal teams for the operation and maintenance of equipment. • Provide supplementary information as needed. • Offer technical assistance in the preparation of submissions. • Analyze, investigate, and propose solutions for issues related to discontinued products. • Work collaboratively with the Service Central Team to enhance processes and tools, serving as a proactive source of initiatives. • Contribute to overall process improvement. • Contact subcontractor or vendor to respond to technical requests from customers. • Ability to propose or implement technical or engineering solutions.

🎯 Exigences

• Bachelor's degree in electrical engineering with specialization in power electronics or significant electrical engineering experience in Electrical Network simulation and/or substation commissioning • Good ability to interact and communicate with clients and workers • Advanced knowledge of electrical and electronic equipment power • Fluency in English (mandatory) and in French. • Knowledge of office software (MS Office Suite) • Analytical, Rigorous • Previous Field or Operations engineering experience in electrical utility or industrial market space. • Previous experience in related service business. • Knowledge of Power electronic / FACTS & HVDC equipment, Drives, rotating machine. • Knowledge in protection & controls. • Knowledge of asset management concepts or having worked in an asset management role. • Cyber-Security regulations. • CRM experience with Salesforce or similar programs.

🏖️ Avantages

• Relocation Assistance Provided: No