Field Engineer

🕒 il y a 27 jours

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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GE HealthCare

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1892

🏥 Santé

💊 Pharmaceutique

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare est un leader des soins de précision, dédié à fournir des technologies innovantes et des solutions intégrées qui améliorent les services de santé. En tant qu'entreprise autonome, elle se concentre sur l'imagerie, l'échographie et les technologies de l'information en santé, permettant aux cliniciens d'améliorer les résultats pour les patients grâce à des technologies médicales avancées et des solutions de soins personnalisées. Avec un investissement significatif en recherche et développement, GE HealthCare vise à transformer les soins de santé en rendant les hôpitaux plus efficaces et les thérapies plus précises.

Description

• Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or corrective repairs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.

🎯 Exigences

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment. • Experience with Web applications as well as Microsoft suite of products. • Must comply with GEHC's standard background check, including a post-offer drug test. • Must have and maintain a valid Driver's License. • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. • Networking and IT background a plus.

🏖️ Avantages

• Competitive compensation • Professional development opportunities • Challenging careers