Senior Staff Engineer, Interactive Voice Response – AI/ML

🕒 il y a 8 mois

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $120 000 - $240 000 / an

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

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GEICO

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1936

💸 Finance

Finance • Insurance

GEICO est une entreprise américaine renommée d'assurance automobile, offrant une couverture à une large clientèle. En tant que leader de l'assurance auto, GEICO est connue pour son marketing innovant et ses services axés sur le client, proposant des options d'assurance abordables. La société utilise un site web convivial pour gérer les polices et les réclamations, appliquant les mesures nécessaires pour protéger les données personnelles et améliorer l'expérience utilisateur. Bien que principalement axée sur l'assurance automobile, GEICO propose également d'autres types d'assurances, y compris des polices pour propriétaires et locataires.

Description

• Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat). • Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience. • Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions. • Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring. • Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environments. • Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services. • Consistently share best practices and improve processes within and across teams. • Serve as a lead member of engineering staff to provide a friction-less customer experience and maintain high standards of protection and availability. • Mentor and guide junior engineers and contribute to technical leadership.

🎯 Exigences

• Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++. • Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performance. • Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS). • Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation. • Experience in building products using micro-services oriented architecture and extensible REST APIs. • Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems. • Experience with continuous delivery and infrastructure as code. • Experience in leveraging PowerShell scripting. • Experience in existing Operational Portals such as Azure Portal. • Experience with application monitoring tools and performance assessments. • Mentor junior engineers. • Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication). • Programming experience with Python, SQL, NoSQL databases, Container Orchestration (Docker, Kubernetes), and a variety of Azure tools and services. • 8+ years of professional software development experience within a Python or Java framework. • 6+ years of experience in open-source frameworks. • 6+ years of experience with architecture and design. • 6+ years of experience with AWS, GCP, Azure, or another cloud service. • Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience. • At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

🏖️ Avantages

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. • Market-competitive compensation • 401K savings plan vested from day one that offers a 6% match • Performance and recognition-based incentives • Tuition assistance • Industry leading training, certification assistance, career mentorship and coaching • Career advancement and personalized development programs • Access to additional benefits like mental healthcare as well as fertility and adoption assistance • Employee engagement and recognition programs • Supports flexibility: workplace flexibility and GEICO Flex program offering ability to work from anywhere in the US for up to four weeks per year