Senior Product Owner, Zuora Billing

Emploi pas sur LinkedIn

🕒 il y a 16 jours

🏄 California, North Carolina – Distant

🏄 California – Remote 🌲 North Carolina – Remote

💵 $130 500 - $229 500 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

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Genesys

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1990

💼 Conseil

🏥 Santé

🛡️ Assurance

Consulting • Healthcare • Insurance

Genesys est un fournisseur de premier plan de solutions d'orchestration d'expérience alimentées par l'IA, conçues pour offrir des expériences personnalisées à grande échelle. Leurs offres incluent des logiciels de centre de contact complets, des solutions de gestion de l'engagement de la main-d'œuvre, et une plateforme ouverte avec une architecture cloud. Les plateformes Genesys Cloud CX et EX optimisent les expériences clients et employés via une automatisation intelligente et une IA intégrée, permettant un engagement transparent sur tous les canaux. Avec un accent sur divers secteurs tels que la banque, la santé, le commerce de détail, l'assurance et le gouvernement, Genesys aide les organisations à transformer le paysage des interactions clients et employés. De plus, leur AppFoundry Marketplace propose des applications pré-intégrées pour étendre les fonctionnalités de la plateforme.

Description

• Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities. • Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to understand business processes, pain points, and desired outcomes. • Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation. • Drive solution definition in partnership with Technical Leads, ensuring designs are scalable, supportable, compliant, and aligned to end-to-end Quote-to-Cash architecture. • Actively lead discovery and problem-solving by asking questions, investigating root causes, and challenging unclear or incomplete requirements. • Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption. • Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments. • Partner with Product & Pricing teams to support product catalog, rate plans, charge models, pricing changes, and new product introduction readiness. • Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring. • Partner with Revenue Systems teams to ensure downstream revenue recognition impacts are understood and properly addressed. • Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers. • Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt. • Partner with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria. • Support incident analysis and production issue resolution by helping clarify business impact, expected behavior, and process ownership. • Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale. • Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual work, and increase automation.

🎯 Exigences

• 8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery. • Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments. • Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform. • Experience translating complex business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities. • Strong ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders. • Demonstrated ownership mindset with the ability to drive resolution for issues and ensure sustainable outcomes. • Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts. • Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems. • Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs. • Excellent communication skills, with the ability to explain complex billing concepts to technical and non-technical audiences.

🏖️ Avantages

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments