Senior UX Design Technologist

🕒 il y a 10 jours

🏄 California, North Carolina, +1 états de plus – Distant

infoinfo

💵 $121 100 - $212 900 / an

⏰ Temps Plein

🟠 Senior

🎨 Designer Produit (UI/UX)

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de Genesys, pas via un site d'emploi

Repérée par Remote Rocketship il y a 10 jours

Toujours ouverte sur le site de Genesys. Vérifiée il y a 49 minutes.

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Genesys

5001 - 10000 employés

Fondée en 1990

💼 Conseil

🏥 Santé

🛡️ Assurance

Consulting • Healthcare • Insurance

Genesys est un fournisseur de premier plan de solutions d'orchestration d'expérience alimentées par l'IA, conçues pour offrir des expériences personnalisées à grande échelle. Leurs offres incluent des logiciels de centre de contact complets, des solutions de gestion de l'engagement de la main-d'œuvre, et une plateforme ouverte avec une architecture cloud. Les plateformes Genesys Cloud CX et EX optimisent les expériences clients et employés via une automatisation intelligente et une IA intégrée, permettant un engagement transparent sur tous les canaux. Avec un accent sur divers secteurs tels que la banque, la santé, le commerce de détail, l'assurance et le gouvernement, Genesys aide les organisations à transformer le paysage des interactions clients et employés. De plus, leur AppFoundry Marketplace propose des applications pré-intégrées pour étendre les fonctionnalités de la plateforme.

Description

• Use code, AI, and established design patterns to deliver straightforward UX Operations backlog work • Identify designers using AI effectively and capture their skills and techniques • Turn effective AI skills and techniques into documented, shared assets for the UX organization • Use APIs, MCPs, skills, agents, and integrations to connect tools and information • Remove unnecessary manual steps and simplify common UX workflows • Translate technical capabilities into practical guidance for designers and researchers • Partner with Engineering and Product Management when deeper technical expertise is needed • Recognize when technical acceleration is appropriate and when work requires research, exploration, or design judgment • Work across the broader UX organization with designers, researchers, Design Systems, Product, and Engineering • Report to the Senior Director of UX Enablement

🎯 Exigences

• 4+ years in design technology, design systems, developer experience, UX or design engineering, or technical UX operations, with close work alongside both designers and engineers • Comfortable with version control, code review, and APIs and able to talk credibly with engineers • Regular use of AI tools and fluency in the creation and use of skills and agents • Ability to explain technical ideas clearly to non-technical people and help others adopt new ways of working • Ability to work without a detailed roadmap, spot opportunities, and follow them through • Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent practical experience • Hands-on experience with Figma • Experience with Git-based version control such as GitHub, Bitbucket, or equivalent • Experience with modern AI-assisted development tools such as Claude Code, Cursor, Copilot, or similar • Experience with front-end technologies such as React, TypeScript/JavaScript, HTML, and CSS • Comfortable working with APIs, MCPs, and integrations to connect tools and automate workflows • Ability to build functional prototypes, work with existing code and components, and collaborate credibly with engineers • Preferred: Experience designing for enterprise-level applications, services, or platforms, specifically support or call centers

🏖️ Avantages

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support

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