Customer Fulfillment Manager

🕒 il y a 14 jours

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GE Vernova

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10 000+ employés

⚡ Énergie

🚀 Aérospatiale

🤖 Intelligence artificielle

Energy • Aerospace • Artificial Intelligence

GE Vernova est un leader du secteur de l’énergie fort de plus de 130 ans d’expérience, engagé à électrifier le monde tout en le décarbonant. L’entreprise propose un large portefeuille de solutions énergétiques, incluant des technologies gaz, hydroélectriques, nucléaires et éoliennes, afin de fournir une énergie fiable, abordable et durable. Avec un fort accent mis sur l’innovation, GE Vernova joue un rôle majeur dans la réduction de l’empreinte carbone des systèmes énergétiques mondiaux et accompagne la transition vers des émissions nettes nulles d’ici 2030.

Description

• Own cost classification, billing and collections for assigned customer portfolio • Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions. • Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base. • Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs • Collect time sheets from vendors and suppliers; calculate and generate invoices for billing • Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys. • Update and maintain input in GE’s OneSteam ERP system and WBS structure. • Support SAM as needed in customer communication, outage closeout and customer relationship deliverables • Serve as SME for financial elements of Outage Assistant (OA)

🎯 Exigences

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) • Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

🏖️ Avantages

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off