Service Support Engineer (EN/FR)

il y a 9 jours

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GE Vernova

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Energy • Aerospace • Artificial Intelligence

GE Vernova est un leader du secteur de l’énergie fort de plus de 130 ans d’expérience, engagé à électrifier le monde tout en le décarbonant. L’entreprise propose un large portefeuille de solutions énergétiques, incluant des technologies gaz, hydroélectriques, nucléaires et éoliennes, afin de fournir une énergie fiable, abordable et durable. Avec un fort accent mis sur l’innovation, GE Vernova joue un rôle majeur dans la réduction de l’empreinte carbone des systèmes énergétiques mondiaux et accompagne la transition vers des émissions nettes nulles d’ici 2030.

10 000+ employés

⚡ Énergie

🚀 Aérospatiale

🤖 Intelligence artificielle

Description

• Oversee data quality management, including archiving, for engineering activities such as troubleshooting, back-office operations, and site data collection. • Support the Tender (ITO) team during offer preparation, acting as the technical reference person and ensuring proper validation of the technical scope • Assist Project Managers in properly tracking reported issues (Customer Portal – Services Responsiveness), ensuring consistent responses to customer queries and verifying the cross-impact of comments. • Manage and support the Root Cause Analysis (RCA) process, including documentation and approval responsibilities. • Serve as the technical point of contact for customer communications during critical incidents. • Assist Project Managers/Commissioning engineers with regular follow-up calls to customers to resolve cases initiated through technical proposals or site interventions. • Monitor process compliance and proactively drive continuous improvement initiatives. • Contribute to the development of new project setups, including drafting technical procedures, process documentation, and flowcharts. • Prepare progress reports, test results, and non-compliance reports. • Annotate and update ‘as built’ drawings. • Submit required technical documentation to both external customers and internal teams for the operation and maintenance of equipment. • Provide supplementary information as needed. • Offer technical assistance in the preparation of submissions. • Analyze, investigate, and propose solutions for issues related to discontinued products. • Work collaboratively with the Service Central Team to enhance processes and tools, serving as a proactive source of initiatives. • Contribute to overall process improvement • Contact subcontractor or vendor to responds to technical requests from customer Ability to propose or implement technical or engineering solutions.

🎯 Exigences

• Bachelor's degree in electrical engineering with specialization in power electronics or significant electrical engineering experience in Electrical Network simulation and/or substation commissioning • Good ability to interact and communicate with clients and workers • Advanced knowledge of electrical and electronic equipment power • Fluency in English (mandatory) and in French. • knowledge of office software (MS Office Suite) • Analytical, Rigorous Leadership • Travelling: up to 20% of the time (mostly in the first 3-6 months of the role)

🏖️ Avantages

• Relocation Assistance Provided: No