Ecommerce Trading and Site Operations Manager

🕒 il y a 23 jours

🌐 Royaume-Uni, Inde, +1 autres pays – Distant

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⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏥 Responsable des Opérations Cliniques

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

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👻 Score fantôme 35%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Glassworks London

Glassworks London

11 - 50 employés

Fondée en 2010

🛒 Commerce de détail

📣 Marketing

👗 Mode

Retail • Marketing • Fashion

Glassworks London est une marque de mode née à Londres qui conçoit et vend des vêtements, de la maille, des chaussettes et des accessoires via des collections hebdomadaires en édition limitée. L'entreprise se concentre sur la qualité, réduisant les déchets de fin de saison en produisant des petites séries, et vend principalement en direct au consommateur via une boutique en ligne avec expédition internationale et des points de vente physiques.

Description

• Manage day-to-day Shopify Plus trading and site execution • Improve homepage, collection, product and promotional visibility • Improve product setup, tagging, categorisation, filtering and merchandising logic • Build collection structures around customer buying moments such as occasion wear, weddings, gifting, workwear, holidays, new season and seasonal edits • Improve product discovery through navigation, filters, search, related products, colour/product grouping and onsite merchandising • Monitor ecommerce funnel performance, including sessions, conversion rate, product views, add-to-cart, checkout, revenue, AOV and returning customers • Use Shopify analytics, GA4, Google Search Console, heatmap/session tools and app reporting where available • Identify drop-off points, broken journeys, 404s, weak pages and CRO opportunities • Improve use of ecommerce apps for recommendations, upsell, cross-sell, returns, loyalty, search/filtering and onsite customer experience • Support better onsite treatment for VIP, repeat, UK, USA and international customers • Improve product descriptions, collection copy, SEO hygiene and supporting pages where commercially relevant • Maintain ecommerce trackers, issue logs, weekly reporting and recommended actions • Work with marketing, brand, product, fulfilment and customer service without constant supervision • Improve product data, collections, navigation, merchandising, onsite trading, reporting, CRO and ecommerce apps • Manage and improve Shopify Plus website performance, conversion and customer journeys

🎯 Exigences

• Strong hands-on Shopify Plus or Shopify experience • Experience improving ecommerce trading, merchandising, product discovery and customer journeys • Strong product data, taxonomy, collection and filtering instincts • Evidence of growing an established ecommerce channel, not just maintaining a website • Commercial judgement across revenue, conversion, AOV and customer experience • Confidence with Shopify analytics, GA4, Google Search Console and CRO tools • Understanding of ecommerce apps, including recommendations, returns, search/filtering, loyalty or upsell • Ability to prioritise changes, tests and approval-sensitive areas • Strong written communication, organisation and follow-through in a remote environment • Good visual judgement and respect for brand approval processes • Reliable overlap with UK working hours • Theme, Liquid, checkout, major navigation, app purchases and brand-impacting visual changes require approval before implementation • Must be able to work independently without constant supervision

🏖️ Avantages

• Full-time remote work • Opportunity to work with an independent womens fashion retailer across UK, USA and international markets

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