Customer Service Representative, German-speaking

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🕒 il y a 2 mois

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Global People Sphere

Site WebLinkedInTous les Emplois

1 - 10 employés

💼 Conseil

👥 RH Tech

🎯 Recrutement

Consulting • HR Tech • Recruitment

Global People Sphere est une entreprise dont la page publique sur Notion affiche actuellement uniquement un message d'espace réservé nécessitant JavaScript ("JavaScript doit être activé pour utiliser Notion"). Il n'existe aucun contenu visible pour confirmer ses services. D'après le nom de l'entreprise, elle se concentre probablement sur des services axés sur les personnes, tels que les ressources humaines, le recrutement ou les solutions de gestion de la main-d'œuvre, mais ceci est une inférence et non confirmé par la page disponible. Pour des détails précis, activez JavaScript ou contactez directement l'entreprise.

Description

• Handle inbound customer inquiries primarily by phone, ensuring a professional customer experience • Process written customer inquiries during available service hours • Assist with scheduling, rescheduling, and cancellations related to installation services • Provide first-level assistance for basic questions about smoke detectors (no technical background required) • Support with billing inquiries and explain invoice items • Assist customers with questions about the customer portal • Coordinate appointments for meter readings • General handling of service-related customer inquiries

🎯 Exigences

• Native or fluent German (C1/C2) in speaking and writing • Initial experience in phone-based customer service or strong motivation for inbound customer support • Stable internet connection and power supply for remote work (speed test required) • Confident use of PC and digital communication tools • Patient, service-oriented personality with clear and structured communication • Reliable work style and quick comprehension • Willingness to handle written customer inquiries as well • Interest in a long-term role in customer service (no interest in sales projects)

🏖️ Avantages

• Pure inbound customer service role with no sales responsibilities • Structured onboarding and clear processes • Stable full-time employment within an established service environment • Opportunity to gain experience in the energy and real estate sector • Supportive team focused on high-quality customer service • Working hours Monday to Friday between 08:00 and 18:00