Insurance Sales and Service Representative – Level I

🕒 il y a 14 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

🔒 Assurance

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GM Financial

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1992

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

GM Financial est la société de financement automobile captive de General Motors, fournissant des solutions de financement de véhicules, de location, et des services connexes aux consommateurs, concessionnaires, flottes et investisseurs. Elle propose des outils de préqualification, de gestion de compte et de paiement mobile, ainsi qu'un financement pour véhicules électriques, des services en fin de location, des solutions de prêt commercial et de flotte, et des produits pour les investisseurs (GM Financial Right Notes), soutenant les opérations de prêt pour les particuliers et les entreprises.

Description

• Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements • Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters • Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed • Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the General Motors Insurance brand • Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded, including scheduling appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered • Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty • Demonstrate a high degree of professional decorum to represent General Motors Insurance in a positive manner • Execute specialty team processes and strategies as assigned by General Motors Insurance leadership

🎯 Exigences

• **Skills and Abilities** • - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) • - Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures • - Must embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial’s culture • - Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience • - Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills • - Strong analytical and problem solving skills with an action-oriented mindset • - Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution • - Proactively manage time while balancing assigned accounts/tasks with minimal supervision • - Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries • - Ability to type a minimum of 40 words per minute • - Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management • - Subject to stressful situations • - Possibility of working long hours may be required to support business needs • - Limited travel may be required to support business needs • - Must be able to work a flexible schedule to include evenings, weekends, holidays and potential shift changes • - Occasional overtime or split shifts may be required • **Licenses and Certifications** • - Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required • **Work Experience** • - 0-2 years of customer service experience preferred • **Education** • - High School Diploma or equivalent required • - Bachelor’s Degree or equivalent combination of education and experience preferred