District Manager – Parts & Service

🕒 il y a 5 jours

❄️ Minnesota – Distant

❄️ Minnesota – Remote

💵 $105 600 - $140 700 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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General Motors

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1908

🚗 Transport

⚡ Énergie

🏢 Entreprise

💰 €500 000 000 Grant en 2024-07

Transport • Energy • Enterprise

General Motors est une multinationale de premier plan dans l'industrie automobile, engagée dans la création d'un avenir sans accidents, sans émissions et sans congestion. Avec des opérations et des installations dans le monde entier, GM se concentre sur l'innovation dans divers domaines, notamment l'ingénierie, la fabrication et les technologies de l'information. L'entreprise met l'accent sur la diversité, l'inclusion et le développement de technologies durables pour façonner l'avenir de la mobilité.

Description

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. • Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests. • Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance.

🎯 Exigences

• Bachelor’s Degree or equivalent professional experience. • Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations. • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management. • Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques. • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. • Excellent oral and written communication skills, with the ability to inform and persuade effectively. • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.

🏖️ Avantages

• GM offers a variety of health and wellbeing benefit programs. • Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more