Field Service Engineer

🕒 il y a 14 jours

🏄 California – Distant

🏄 California – Remote

💵 $74 000 - $114 800 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🔧 Ingénieur Service Itinérant

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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General Motors

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1908

🚘 Automobile

🏭 Fabrication

🚗 Transport

💰 €500 000 000 Grant en 2024-07

Automotive • Manufacturing • Transport

General Motors est une multinationale de premier plan dans l'industrie automobile, engagée dans la création d'un avenir sans accidents, sans émissions et sans congestion. Avec des opérations et des installations dans le monde entier, GM se concentre sur l'innovation dans divers domaines, notamment l'ingénierie, la fabrication et les technologies de l'information. L'entreprise met l'accent sur la diversité, l'inclusion et le développement de technologies durables pour façonner l'avenir de la mobilité.

Description

• GM Field Service Engineers (FSEs) provide on-site professional automotive, business and computer technical support to GM’s retail and wholesale communities. • FSEs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for GM. • The primary FSE objective is to diagnose and direct repairs on California customer vehicles and to reduce vehicle repurchases and warranty expense to GM. • FSEs will also evaluate Dealership internal comeback processes, provide Dealership onsite service readiness feedback and support Techline products at GM Dealerships.

🎯 Exigences

• 100% USA Geographic mobility is a requirement for this and all future moves in the field. • Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience. • Knowledge and experience with GM Essential Service tools • State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month). • Possession of a valid driver’s license and a clean driving record • Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app). • Ability to manage, resolve, document, and close dispatch cases in the required time-frame. • Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department • Ability to work with minimal direction and be responsible for self-training to maintain and increase skills • A history of maintaining customer satisfaction in a territory with multiple customer locations is desired • Ability to create and provide specialized training • Excellent communication skills and time management to successfully prioritize and deliver critical services. • Self-motivated with a proactive approach to meeting and exceeding customer expectations.

🏖️ Avantages

• medical • dental • vision • Health Savings Account • Flexible Spending Accounts • retirement savings plan • sickness and accident benefits • life insurance • paid vacation & holidays • tuition assistance programs • employee assistance program • GM vehicle discounts