Zone Manager, Parts and Service

🕒 il y a 2 jours

🏄 California – Distant

🏄 California – Remote

💵 $149 500 - $199 800 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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General Motors

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1908

🚘 Automobile

🏭 Fabrication

🚗 Transport

💰 €500 000 000 Grant en 2024-07

Automotive • Manufacturing • Transport

General Motors est une multinationale de premier plan dans l'industrie automobile, engagée dans la création d'un avenir sans accidents, sans émissions et sans congestion. Avec des opérations et des installations dans le monde entier, GM se concentre sur l'innovation dans divers domaines, notamment l'ingénierie, la fabrication et les technologies de l'information. L'entreprise met l'accent sur la diversité, l'inclusion et le développement de technologies durables pour façonner l'avenir de la mobilité.

Description

• Lead and develop a high-performing team supporting GM’s dealer network • Drive parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration • Identify product quality concerns and enhance customer satisfaction for GM’s premium brand • Lead, coach, and develop Sales and Service Professionals to execute strategic initiatives and achieve performance goals • Establish team norms that foster productivity, inclusivity, and respect for individuality and diversity • Build a customer-centric culture focused on empowerment, accountability, results, continuous improvement, and change management • Own Zone revenue, customer retention, and overall customer experience • Stay current on GM and automotive-industry developments and adapt processes, systems, and tools • Analyze dealer marketing and merchandising strategies and recommend ways to increase service-lane traffic and profitability • Oversee business-plan execution and implement countermeasures to address challenges and promote innovation • Monitor and achieve KPIs including SRT, NPS, customer retention, STS compliance, EV training and compliance, Workplace of Choice, engagement, Direct Leaders Index, and participation • Apply knowledge of service and parts operations, automotive parts and service systems, dealer operating reports, fixed-operations analysis tools, profit-department structures, and consultative selling techniques

🎯 Exigences

• Bachelor’s Degree or equivalent professional experience • 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth • 3+ years of experience leading, coaching, and developing a team preferred • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management • Ability to travel up to 50% • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools • Must currently reside within the assigned territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date • Must not require GM immigration sponsorship now or in the future • Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review

🏖️ Avantages

• Bonus potential through an incentive pay program based on company, job-level, and individual performance • Medical, dental, and vision benefits • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts • Relocation benefits for candidates who qualify under company policy