Senior Field Service Engineer, Aviation

🕒 il y a 1 mois

🏖️ New Jersey, Pennsylvania – Distant

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $96 000 - $120 000 / an

⏰ Temps Plein

🟠 Senior

🔧 Ingénieur Service Itinérant

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Gogo

Site WebLinkedInTous les Emplois

201 - 500 employés

Gogo est le seul fournisseur de connectivité en vol multi-orbite et multi-bande offrant une technologie de connectivité spécialement conçue pour l'aviation d'affaires et militaire/gouvernementale. Son portefeuille de produits leader dans l'industrie offre des solutions de premier ordre pour tous les types d'aéronefs, des petits aux grands jets lourds et au-delà.\n\nL'offre de Gogo intègre de manière unique des systèmes Air-to-Ground avec des réseaux satellites à haute vitesse, afin de fournir une connectivité globale constante de bout en bout à travers une suite sophistiquée de logiciels, de matériels et d'infrastructure avancée, soutenue par une équipe de support client disponible en personne 24/7/365.\n\nGogo s'efforce constamment d'établir de nouvelles normes de fiabilité, de sécurité et d'innovation et façonne l'avenir de l'aviation en vol pour rendre plus facile pour chaque client de rester connecté au-delà de toutes les attentes.

Description

• Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance • Troubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibility • Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes • Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support • Document root cause findings, support testing and validation activities, and contribute to process and product support improvements • Maintain accurate case records, technical documentation, and issue traceability in accordance with established standards • Travel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events.

🎯 Exigences

• Bachelor's degree in Electrical Engineering, Avionics, Aviation, or a related technical field, or an equivalent combination of education, relevant experience, and/or military technical training • 5+ years of experience in the aviation industry • 4+ years of product support experience in satcom, aviation connectivity, telecommunications, internet services, or a related technical discipline preferred • Must be located or willing to relocate in close proximity to a major airport in Pennsylvania or New Jersey for on-wing support multiple days per week at OEM facilities • Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training • Deep understanding of networking, inflight connectivity, and satellite communication systems, including L-Band, Ku/Ka-band, VSAT, and Inmarsat/Iridium technologies • Hands-on experience with IP-based systems, including routers, switches, and telephony networks • Thorough knowledge of VHF communication systems and data transmission over VHF mediums • Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems • Ability to read and interpret installation manuals, wiring diagrams, and technical schematics • Excellent customer service and communication skills, with the ability to manage multiple inquiries, priorities, and customer-facing training responsibilities • Aptitude for maintaining confidentiality and handling sensitive customer information with discretion.

🏖️ Avantages

• Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. • We offer an immediate vesting 401k plan, paid time off and volunteer time off. • Employees have the option to participate in an Employee Stock Purchase Plan.