Manager, Servicing Enablement

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

💵 $110 000 - $130 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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GoodLeap

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2020

💸 Finance

⚡ Énergie

💳 Fintech

Finance • Energy • Fintech

GoodLeap est une entreprise technologique fournissant des solutions de financement et des produits logiciels de premier ordre pour des solutions durables. Elle soutient les propriétaires et les entreprises à travers tout le pays en offrant des prêts solaires, des prêts pour l'efficacité énergétique et d'autres solutions de financement pour promouvoir l'adoption de l'énergie verte. GoodLeap s'engage pour un avenir durable, ayant facilité 58 milliards de dollars de financement cumulé et compensé 14 millions de tonnes métriques de CO2. L'entreprise propose des solutions telles que des systèmes solaires et de stockage, des améliorations énergétiques efficaces et des technologies pour maisons intelligentes, principalement dans le secteur de l'énergie verte. Leurs partenariats et initiatives visent à élargir l'accès à l'énergie propre et à soutenir la durabilité environnementale.

Description

• Oversee daily operational execution performed by third-party sub-servicers. • Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments. • Validate payment application processes, refunds, adjustments, and exception handling. • Monitor delinquency management, charge-offs, recoveries, and lifecycle events. • Ensure operational execution aligns with regulatory and investor requirements. • Develop deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows. • Serve as servicing lead for product updates, enhancements, and new feature implementation. • Translate business requests into clear operational requirements for the sub-servicer. • Manage execution of servicing-related product changes including testing, validation, and deployment. • Ensure alignment between Product, Technology, Compliance, and the sub-servicer during change implementation. • Monitor vendor performance against defined SLAs, KPIs, and contractual obligations. • Conduct recurring operational and performance reviews with servicing partners. • Lead root cause analysis and remediation planning for servicing defects or compliance gaps. • Ensure vendor processes align with internal control standards and audit requirements. • Oversee compliance with applicable regulations including Reg X, Reg Z, FCRA, FDCPA (as applicable), and UDAAP. • Support internal audits, regulatory exams, and investor reviews. • Conduct targeted file reviews and transaction testing to validate servicing accuracy. • Partner with Compliance and Risk teams to address findings and implement corrective actions. • Reconcile internal portfolio data to servicer source system reporting. • Review investor reporting inputs and outputs for completeness and accuracy. • Monitor credit bureau reporting (Metro 2) and dispute resolution processes. • Identify emerging operational or regulatory risks and escalate material issues appropriately.

🎯 Exigences

• Minimum of 5–8+ years of experience in mortgage and/or HELOC servicing operations. • Direct experience working for or alongside mortgage/HELOC servicers in a regulated financial services environment. • Strong understanding of mortgage servicing lifecycle including payment processing, escrow, delinquency, bankruptcy, and loss mitigation. • Experience managing servicing-related product changes or operational enhancements preferred. • Familiarity with applicable regulatory frameworks (Reg X, Reg Z, FCRA, UDAAP, FDCPA as applicable). • Experience managing or overseeing third-party servicing vendors preferred. • Strong analytical, reconciliation, and risk management skills. • Technical aptitude with ability to review system logic and servicing calculations. • Excellent verbal and written communication skills, with the ability to clearly convey project goals, expectations, and progress to stakeholders at all levels. • Strong interpersonal skills, with the ability to build and maintain relationships with internal teams, senior leaders, vendors, and sub-servicers. • Advanced proficiency with computer functions with MS office suite strongly preferred • Demonstrated leadership abilities, with experience in guiding cross-functional teams and managing stakeholder expectations. • Ability to motivate teams and drive collaboration in a fast-paced environment. • Ability to adapt to changing priorities and work under pressure to meet tight deadlines. • Flexibility to manage projects that span different time zones and involve international stakeholders. • Bachelor’s degree required.