Learning Technology Administrator

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Goodwill Industries International

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1902

🤝 À but non lucratif

📚 Éducation

🌍 Impact social

💰 €4 500 000 Grant en 2019-07

Non-profit • Education • Social Impact

Goodwill Industries International est une organisation à but non lucratif qui soutient un réseau de plus de 150 organisations Goodwill locales à travers les États-Unis. Elle se concentre sur la fourniture de formation professionnelle, de ressources de carrière et de services de soutien aux individus cherchant à surmonter les obstacles à l'emploi. En facilitant les dons et le shopping d'occasion, Goodwill vise à créer des opportunités pour les individus d'améliorer leur vie et contribuer à leurs communautés, en mettant l'accent sur la durabilité et l'impact social.

Description

• Provide technical support to users with software-related questions or issues within the LMS • Regularly update, maintain, and improve learning systems and tools • Provide assistance to users, troubleshoot issues, and resolve technical problems • Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms • Generate and analyze reports on user activity, course completion rates, and other key metrics • Oversee and maintain data dashboards that track and present key performance metrics for organizational projects • Develop technical documentation and articles for a support knowledge base • Ensure the LMS meets organizational compliance standards and training requirements • Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively • Identify opportunities for system enhancements, test new features, and implement updates

🎯 Exigences

• 3 years' experience with LMS platforms, Smartsheet and Power BI • 3 years experience with Camtasia and Articulate • Strong technical troubleshooting skills • Excellent written and verbal communication skills • Ability to work independently and as part of a team • Familiarity with e-learning standards and best practices • Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats • Understanding of current social issues • Excellent interpersonal skills • Experience identifying customer needs and providing appropriate solutions • Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.) • Experience supporting a wide range of users with varying technology experience. • Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or equivalent combination of education and experience. • Multimedia or Microlearning Certifications a plus.