Technical Services Project Manager

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GovWorx

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2023

🤖 Intelligence artificielle

🏛️ Gouvernement

☁️ SaaS

🔥 Financement dans la dernière année

💰 Private equity en 2025-07

Artificial Intelligence • Government • SaaS

GovWorx est une entreprise de logiciels qui propose des solutions basées sur l'IA pour soutenir les centres de communication d'urgence et autres agences de première intervention. Leur plateforme offre une orientation et une traduction d'appel en temps réel, une assurance qualité automatisée, des évaluations avant embauche, des simulations et formations assistées par l'IA, une transcription en direct et des analyses pour améliorer la performance, la cohérence et la rétention des télécommunicateurs du 9-1-1, des forces de l'ordre et des professionnels des services médicaux d'urgence (EMS). GovWorx s'intègre aux systèmes CAD, radio et téléphonie pour rationaliser les flux de travail QA/QI, de coaching et opérationnels pour les organisations de sécurité publique.

Description

• Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live. • Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness. • Develop and manage technical project plans, including milestones, risks, and escalation paths. • Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors. • Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards. • Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications. • Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols. • Coordinate hardware deployment and configuration for audio or data ingestion where required. • Lead technical troubleshooting efforts during implementation and post-go-live stabilization. • Act as a technical escalation resource for complex or high-impact issues. • Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained. • Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays. • Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis. • Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination. • Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors. • Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.

🎯 Exigences

• U.S. citizen or authorized to work in the United States. • Ability to pass FBI CJIS fingerprinting and national and state-level background checks. • 3+ years of experience in technical project management, technical services, systems engineering, or similar roles. • Experience working in or supporting public safety, 9-1-1, or mission-critical environments. • Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems. • Comfortable working across Windows and/or Linux environments and basic networking concepts. • Proven ability to manage multiple technical projects simultaneously. • Strong communication skills with the ability to translate technical concepts for non-technical audiences. • Willingness to travel and participate in a 24×7 on-call rotation.

🏖️ Avantages

• Offers Bonus • Benefits • Flexible Time Off