Operations Manager

Emploi pas sur LinkedIn

🕒 il y a 24 jours

🚗 Michigan – Distant

🚗 Michigan – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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GP Strategies Corporation

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1966

💼 Conseil

📚 Éducation

👥 RH Tech

Consulting • Education • HR Tech

GP Strategies Corporation est une entreprise mondiale de transformation des talents et de services d'apprentissage qui aide les organisations à améliorer la performance de leur main-d'œuvre grâce à des services de conseil intégrés, des services d'apprentissage gérés, la conception et le développement de contenu, la prestation de formation et la technologie de l'apprentissage. La société associe expertise humaine et outils propulsés par l'IA pour offrir des programmes personnalisés de développement des compétences, de développement du leadership, de formation technique et d'adoption des technologies d'entreprise pour de grandes organisations dans divers secteurs. GP Strategies fournit des services de conseil en apprentissage organisationnel, en préparation et mise en œuvre de l'IA, et gère des plateformes et services d'apprentissage pour soutenir la capacité et la performance à long terme de la main-d'œuvre.

Description

• Act as the primary liaison between Learning Project Managers (design and implementation) and the Operations team (execution and support). • Partner with Project Managers during program design and implementation phases to operationalize delivery models, timelines, and resource strategies before launch. • Develop structured program handoff plans, including timelines, documentation standards, and knowledge transfer protocols. • Drive client and internal planning discussions, representing operational impacts of program design and delivery decisions. • Establish and maintain operational governance frameworks to support scalable service delivery. • Develop and maintain standardized workflows and documentation for: • Course intake and request management • Scheduling and delivery support • Reporting and communications • Operational service processes across programs • Identify opportunities to streamline and automate workflows. • Leverage AI-driven solutions to improve efficiency, scalability, and user experience within learning operations. • Ensure consistency and quality across all operational processes and deliverables. • Lead and manage a distributed team of Learning Coordinators across the US, EMEA, and APAC regions. • Provide daily direction, prioritization, coaching, and quality oversight. • Serve as the escalation point for operational issues and decision-making. • Forecast work volumes and lead capacity planning activities. • Actively balance workload distribution across Learning Coordinators based on program demand, team capacity, and individual skillsets. • Assess operational demand and identify gaps, recommending solutions such as process optimization, workload rebalancing, or additional resourcing. • Create and maintain cross-training and backup coverage plans to strengthen team resilience and service continuity. • Serve as the primary operational point of contact for client stakeholders. • Build and maintain strong client relationships through effective communication and service delivery. • Collaborate with internal teams to ensure operational commitments and service-level expectations are achieved. • Provide operational insights and recommendations that support program success and continuous improvement.

🎯 Exigences

• Bachelor's degree or equivalent experience. • 5+ years of experience in Learning Operations, Learning Services, Program Coordination, or a related field. • Demonstrated experience leading teams and building operational processes. • Strong client-facing experience with proven stakeholder management capabilities. • Experience streamlining and automating workflows, including leveraging AI solutions to improve learning operations efficiency. • Experience working with Learning Management Systems (LMS) and Learning Experience Platforms (LXP). • Ability to connect strategic program design with operational execution and service delivery. • Strong analytical and problem-solving skills with a continuous improvement mindset. • Comfortable operating in ambiguous environments and driving clarity, structure, and execution amidst changing priorities. • Excellent verbal and written communication skills.

🏖️ Avantages

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events